What to do when iTunes can’t see your iPad
So, in one of the nice moments of using your wonderful iPad, you connect it to your computer, run iTunes, and NOTHING: iTunes does not see your iPad. And that’s where the question arises. what to do? This is exactly what we will tell you about.
In addition to the message that the tablet is simply not seen by the computer as a whole or the iTunes program in particular, you may also see information like this:
- Device can not be restored in iTunes.
- There is a question mark or exclamation point next to the name of the device, and there are also the connection or “X” symbols
- Your device is not recognized during the update.
The first thing to do to figure out why iTunes can’t see your iPad is to do the following steps:
- Perform a reboot. Turn off your PC and tablet first, then turn them back on.
- Update the software. Make sure your computer has all the latest updates downloaded and installed.
- Update iTunes. Check which version of iTunes is installed on your PC. if an update is suggested, update.
- Give your computer access to the iPad.
If you see the phrase “If you have not previously connected your iOS device to this computer, unlock the device and click “Trust”, make sure you’ve done this on your device and the computer is detected as trusted.
This applies to all versions of Windows and even if iTunes does not see your iPad on Windows 10.
The only special thing about using an older Windows XP OS is that you may have to reset the Lockdown folder.
Reset Lockdown Folder (Windows XP)
- Click on “Start Run.
- Type %AllUsersProfile% and click on “Run”.
- Double click on the Application Data folder.
- Double click on the Apple folder.
- Right-click the Lockdown folder and select “Uninstall.
Check the USB cable
Another reason why iTunes can’t see your iPad could be a damaged Lightning cable, or a 30-pin cable for older devices. Check the cable for external continuity, to see if it is dirty. The best way is to do the same procedure with a different cable.
This could also be a problem with a loose connection in the USB plug itself: try reconnecting the cable to a different port. Check the port itself in the device for dirt and foreign objects.
USB cord breakage
In the vast majority of cases, owners of Apple tablets connect them to a PC via a USB cord, so the cause could be a faulty latter. Usually the original cables get bent at the bottom during usage and after a year of active use they get frayed and break. Of course, in this case the computer does not see the iPad via USB.
Examine your USB cord for breakage, and if there are any, then you only have two solutions. First of all try to repair the cable: connect and fix the pins of the cable with duct tape. And only if nothing works, go to the store to buy a branded “apple” USB cable. with the willingness to spend about 2000 blood money.
Actions for Mac PC
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Other possible causes
For the correct compatibility of iOS devices with your computer requires a special component Apple Mobile Device Support. It is usually installed together with iTunes and there is no need to install it additionally.
If any problems occur you are advised to check for the presence of the component. In Windows you should look for it in the “Add/Remove Programs” menu, through the Control Panel.
The exact sequence of operations will depend on the version (and version) of the operating system installed on your PC or laptop.
It is also worth looking for the Apple Mobile Device USB driver. If the user sees an error message with code 52, it may mean that a corrupt or malicious file has been installed.
If the problem has not been solved and none of the methods described above has helped, it is possible that there is some serious damage. This is especially true if the tablet has been dropped, got into moisture, etc.
In addition, the power cable of the device may have broken. In such a situation, it is best to take your iPad to a service center, where it will be taken care of by qualified specialists.
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Problems on Windows
As in the previous case, problems can be with both individual items (USB-ports and USB-cable), and with the software.
If we have checked that each of these links is working, but iTunes is still not detecting our tablet, let’s try the following manipulations.
First, about computers running Windows XP.
- Disconnecting iPad from PC and closing iTunes. Now go to “Administration” through “Control Panel” and from there go to “Services”.
- Next, click on AppleMobileDevice and click “Stop Service. Make sure the service is stopped and restart it by clicking the appropriate button.
- Wait for a full startup and reconnect our tablet to the PC.
- Disconnect iPad and close iTunes.
- Go to “Administration” through the “Control Panel”.
- Next, go to the “Services” menu. Select AppleMobileDevice and stop the service.
- Run it again. Connect your tablet to PC again.
- If everything worked, it is recommended to go to the properties of the above service and specify there the startup type “Auto”.
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Not visible in Mac OS
Common reason: Apple Mobile Device (AMD) service not working properly, need to reinstall it. Before installing it please make sure that everything is connected correctly, you are using the current version of iTunes. Next, perform the following steps:
- Disconnect your gadget from your PC.
- Start the Finder service.
- Through search. iTunes, move to trash.
- In the directory of libraries go to Extensions.
- Find AMD with kext extension, move to trash.
- In the libraries directory go to the Receipts folder.
- Navigate to a similar file, only with the extension pkg. Also go to trashcan.
- Reboot your Mac.
- Delete the files that are in the trash.
- Reboot the device.
- Install the latest version of iTunes from the official website.
- Connect the gadget and check its functionality.
As you can see from the given step-by-step instruction, to configure the gadget you need to know the file extensions, how to work with them and other subtleties. If you’re having trouble figuring it all out, then the help of a professional is the best way to go.
How to solve the problem connecting to your computer
Let’s see how to solve this problem in Windows and Mac OS.
Connecting device in Windows
To connect to a Windows PC, try updating the drivers for your device.
Connect your iPhone or iPod to your PC using a USB cable. On your desktop, locate the “This Computer” icon, right-click on it, and select “Properties.
Connecting the device in Mac OS
There are 2 ways to reconnect your device to your computer on Mac OS.
Clean up the lockdown folder
If the first method does not work, you can try clearing the lockdown folder.
Locate the lockdown folder at /private/var/db/lockdown/.
iTunes can’t see your iPad on mac OS:
Open the Finder, find the iTunes program in the “Programs” folder and drag it to the Trash.
Type /System/Libraries/Extensions and click “Go”.
Find the AppleMobileDevice file.and drag it to the trash.
Type /Libraries/Receipts/ and click Go To.
Find the AppleMobileDeviceSupport.pkg and drag it to the Trash. If the prompt appears, enter the administrator password.
Note. This file may not be available on Mac OS X 10.6 and later versions, in which case skip to the following action.
Select Finder Empty Recycle Bin and restart your computer.
Download and install the current version of iTunes.
Reconnect your iPad to your Mac and open iTunes
What to do if iTunes cannot see or recognize your iPhone
Many iPhone/iPad problems are fixed through recovery, but some difficult problems need to put iPhone into recovery mode. If this problem of iTunes not seeing or recognizing your iPhone has not worked yet, you must put your device into recovery mode.
Download and install Tenorshare ReiBoot. Connect the device to your computer using the USB cable.
When Tenorshare ReiBoot connected to the device, “Enter Recovery Mode” appears. Select the “Enter Recovery Mode” button.
After entering recovery mode, turn on iTunes. iTunes recognizes the device in recovery mode and we need to update and restore it. If you have a backup in your device, you can fix it right.
If not, keep pressing the “Exit Recovery Mode” button and the iOS device will exit recovery mode to resolve the issue.