What To Do If The Computer Does Not See The Network

1. Reboot the router and check that the cables are connected correctly

When using a cable to connect, check which ports the network connectors are connected to. The Internet cable provided by the provider must be included in a separate slot. Usually it is located at some distance from the other ports or is indicated by a different color (often blue).

After that reboot the router. This action should be performed regardless of how the connection to the router is made. using a wire or wirelessly (WiFi). To reboot the device, use the “Power” or “On / Off” button on the device itself. Press the button to turn off the router, and after 10-15 seconds, press again to turn it on. In the case when the rear panel does not have a separate button for rebooting, disconnect the device from the mains by unplugging the power supply from the wall outlet. After 30-40 seconds, turn on the device again, and after downloading it, check to see if the computer sees the router.

2. Perform connection diagnostics

Launch the Windows Control Panel on the computer where you are having difficulty connecting. In the network control center, select the menu item marked in the screenshot.

Find the required network adapter, right-click on it and run the diagnostics. Windows will try to identify a problem that occurs when connecting. In case of successful detection and correction of problems, the system will inform you that the problems have been fixed. Then reconnect and the computer will see the router.

Important! Network diagnostics can take several minutes. It is recommended that you do not interrupt the troubleshooting process.

3. Use a different type of connection

If the previous steps did not help, try connecting to your home network in another way. If you are using a cable connection, connect via WiFi, and vice versa. This method allows you to localize the error and for its further correction. Among the shortcomings, it can be noted that desktop PCs are rarely equipped with a WiFi adapter, so you can often use this method only on a laptop. For diagnosis, you can use a second computer. This will help determine where the error occurs. on a computer or router.

What To Do If The Computer Does Not See The Network

4. When using WiFi, check the openness of the network name

The computer may not find home WiFi if the network is configured as hidden. Such networks do not send their name (SSID) to surrounding wireless devices. You can connect to a hidden network after entering its name and authorization (if encryption is available). You can check the current WiFi settings in the web interface of the router. Connect to the router with a cable and make sure that the connection is established (the computer sees it). Turn the router over and look at the address for entering the admin panel on its bottom side, as well as the login and password. Go to the specified address in the browser, enter your account information and find the wireless settings.

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Video: What To Do If The Computer Does Not See The Network


Among the settings there will be a checkbox responsible for the visibility of the wireless network name. In routers of various manufacturers it is called differently, for example, “Make the network hidden”, “Hide SSID”, “Hide network name”. On TP-Link routers, the desired item is called “Enable SSID Broadcasting,” and you can find it in the “Wireless Mode.”> Wireless Settings. " Change this parameter, reboot the router and try to reconnect.

5. Verify that the Ethernet port on the computer is working.

Connect the Internet cable directly to the computer, without using a router. If Internet access appears, the computer does not see the router due to problems with the router itself. Otherwise, if Internet access does not appear, an error may occur due to problems with the network card of the computer. It is recommended that you reinstall the network card driver or replace it.

6. Replace the network cable

The failure of a network cable is one of the common reasons why a computer does not see a router. Cable breakage is usually associated with physical damage, which is not always easy to notice. The cord can be damaged by children or pets, it can be passed by the door or squeezed by the baseboard. Try using a different Ethernet cable to connect the computer to the router.

7. Plug the network cable into another port on the router

The cause of the problem may be a failure of one of the LAN ports of the device. Modern routers are equipped with several Ethernet ports, usually four of them. Disconnect the network cable with which the router connects to the computer from the input used and connect to the neighboring one. If the computer still does not see the router, try plugging the cord into another port. If the connection is successful, the corresponding LAN indicator on the router will light up.

Note! It is recommended to connect cables to the router only when the power is off. Otherwise, there is a risk of damage to the device.

What to do if no method has helped

If you tried all the methods for fixing the error, and the computer still does not see the router, restore the router to factory settings. Press the “Reset” button on the back of the device and hold it for 10-20 seconds. If the button is internal, use a paper clip to press. After successfully restoring the factory settings, try connecting again.

If this method also did not help, contact a service center. In most cases, the problem is fixed by flashing the device, but it is quite difficult to perform it at home, because The computer does not see the router.

Important! Before you take the router for repair, make sure that the problem is with it, and not with your computer. Try connecting to the device through another PC or laptop.