The TV sees the router, but does not connect

Ue40es6307 does not work WI-FI

From time to time some owners of intelligent TVs (Smart TV) from Samsung Company, face the problem of wireless connection to the Internet. As a rule, at home for wireless connection to the global network users use Wi-Fi router. However, not perfect network equipment, wrong settings or crude firmware can be the reason why your Samsung TV does not connect to the internet. I recommend to update the TV firmware via USB-flash drive, not directly from the company’s servers via Internet.

As part of this publication, we will look at some points that will help to fix some problems with the connection via Wi-Fi. As you understand the simple connection of TV to the router via Wi-Fi is not difficult, but at the same time the usual Connect does not always go smoothly and the reasons for this may be very different. We will talk about the known reasons further, going from the simple to the complex.

I assume that you have already installed and configured a Wi-Fi router, and that your wireless clients get access to the Internet. If not, then the main points on configuring Wi-Fi router (by the example of TP-Link company model) have already been described. All of the things described in the article must be done selectively. and not all at once.

First of all, try to remove the plug from the outlet for 10 minutes to completely disconnect the TV (and then turn it on). In this way you will take the TV out of standby mode and most likely simply and painlessly return the TV to its normal working state.

If this number does not pass, then try in the case of the following ways. Good luck!

Check for compatibility

If a wireless network other than your home network is listed, that means it works on a standard not supported by the TV. WI-FI can work with 802.11B, G, N or AC. The latter operates on a completely different band (5 GHz), whereas the previous ones on 2.4 GHz. So if the router is broadcasting on the 802.11 AC 5 GHz, then devices running on 2.4 GHz will not detect it.

Typically, routers that support 802.11AC has a dual-band feature. This means that you can activate the second band at 2.4 GHz in 802.11 G, N, which the TV will already be able to connect to.

On your computer, use your browser to enter the router settings and find the wireless mode settings. If you are using a TP-Link router, set the dual-band mode in the “Operating frequency selection” section to configure broadcasting on two frequencies at the same time.

After saving, the TV should see the home network.

Why won’t the TV connect to the Internet

If the TV does not see Wi-Fi, the source of the failure, in which it stops finding the network, can be the provider or the equipment that distributes the signal.

Problem at the service provider

If the line for the trimmer used to function steadily, but later failed, the provider may have a problem. You can check the conjecture through the connection of other mobile gadgets. both through a virtual network and through a cable connection.

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Calling a hot line for a trimmer will let you know the current state of affairs and report problems. If it covers an entire house or neighborhood, then specialists will specify the timeframe for restoring the connection.

Router malfunction

Determining the failure is carried out according to a similar scheme, with a laptop, tablet or cell phone connection. You can do a cable check. if it allows you to visit the World Wide Web, then the issue is the Wi-Fi dysfunction.

The issue is not always related to a hardware malfunction, but the problem may also be due to incorrect router debugging. Sometimes access is blocked for devices that are not allowed in the adapter configuration.

If the connection is not established through it, you can directly connect the cable from the service provider to the equipment. If there is no connection, you should apply for help to the service provider, but do not forget about the possible malfunction of network equipment. If there is a line for the trimmer on the direct connection, you will have to think about repairing the router.

Checking the TV can also be done with your cell phone. Through the configuration of the wireless line in the cellular creates an access point, through which you must try to join the TV receiver.

A step by step search of the cause of the faults will help to restore the functionality of the connection, to use all the possibilities of the Internet.

Restarting the equipment

If the TV does not connect to the Internet via Wi-Fi, then the first thing you should do is to restart the TV and router. Sometimes the failure is caused by errors in drivers or software, and restarting allows them to return to work without hard measures.

To restart your TV just use the power button on the remote control to turn it off and then turn it back on. If the device has a function to support the Internet connection even after disconnection you must reboot by pulling the plug out of the socket.

Router is rebooted in the same way. by turning on and off. But you need a break for 15-20 seconds. During this time the previous session will be over, that is, the connection will be made again with updated settings.

After turning on the router and Smart TV again try to resynchronize them.

Connecting to the network via Wi-Fi

To begin with let’s talk about your first connection to the network through the wireless module. Perhaps here is the cause of your problems, which, in fact, you can then solve. It is very simple to do, so it is enough to go step by step and follow the instructions:

  • Make sure that the Wi-Fi router is on and the connection is active;
  • Press the “Menu” button located on the TV remote;
  • Go to “Network” and the “Network Settings” tab. Here read the information on the screen and click “Start”. The search for a wireless router will begin;
  • After that, a list of found networks will be displayed on the screen. You will need to select yours and then press “Next”. If necessary, enter the password and wait for the connection to set up;
  • When the process is finished, click on OK and feel free to use all possible Internet services.
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As you can see, setting up your TV to connect to the internet via Wi-Fi is not complicated at all. There shouldn’t be any problems here. So let’s see what the problems may be, as well as ways to fix them.

Changing the location of the router

What to do if the TV does not see the router or the Internet periodically disappears. Signal quality depends on the distance between the TV and the router. Walls, furniture. all these are obstacles that negatively affect the quality of connection.

So if the TV does not find your home network, then try placing the router a bit closer. This applies when TV and router are in different rooms separated by a big corridor.

After changing the router settings TV will find the network at home. The user does not need to look for alternative ways to solve the problem. The solution is very simple and does not require any special skills.

Smart TV firmware update

For the proper TV functioning it is necessary to install the system software updates in time. In the opposite case the most unusual problems will appear. It is possible that TV won’t find the home network. The update algorithm differs depending on the manufacturer of the smart TV.

For Smart TV from LG the update is carried out according to the following algorithm:

  • Visit official LG web-site.
  • In the “Search” field enter the TV brand.
  • Then they go to the “Support” page.
  • Open the “Software” section.
  • They download the newest version of the system update program.
  • Transfer downloaded files to a specialized working folder.
  • Copy the directory where the firmware files are located to a flash drive.
  • Insert it into a USB slot of Smart TV.
  • TV operating system prompts for software update.
  • Confirm and begin to install the software components.

TV doesn’t see any networks available

If necessary network is seamlessly displayed on other devices, but TV ignores it, moreover does not see any of the neighbor networks, most likely the problem is in the TV. First of all it is necessary to check the operability of the remote Wi-Fi adapter and make sure that there is no mechanical damage to the TV body in case of the built-in W-Fi module.

If everything is OK, TV is not damaged, Wi-Fi adapter is connected, or the device has a built-in module, it is recommended to turn the TV on and off. You shouldn’t do it with the remote control, but directly de-energize the TV by pulling the power cord out of the socket. The repeated connection can be performed not earlier than in 10 minutes. If the TV does not see wifi even after that, you should reset it to factory settings via the service menu.

To enter the service menu on TVs Samsung, It is necessary to press “Info”. “Menu”. “Mute”. “Power” buttons one by one.

In the service menu you need to open the “Options” tab (Options” tab and find the “Return to factory settings” (“Faktory Rezet”) button). After resetting, you need to turn off the TV with the remote control, and then turn it back on. Next, configure the network: see if the networks are displayed. If the problem was in the confused settings, the device should see the available Wi-Fi networks. If it doesn’t happen, keep trying to get rid of the error.

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It’s worth recollecting the last time you reflashed the TV and how well the device worked after the installation of updates. Often the problem lies in the incorrect operation of the OS and requires a complete reinstallation of the software. There are two ways of reflashing: via autoloading updates from the Internet (not available due to the lack of internet connection) and from USB flash drives. Therefore you can download the firmware to a flash drive from the official Samsung website and completely update the system.

Firmware failure is one of the most common problems. Especially if the last software installation was done via the Internet. In case of unstable connection elements of the software package can be lost and the system may not work properly.

If reflashing the TV did not help and still no network is displayed, it means the problem is technical and can only be solved by specialist. This can be:

You will need to interfere with the internal elements of the TV, install the board, check the connections for integrity and if necessary solder new elements. It is difficult to perform such repairs at home, because it is necessary to have the appropriate equipment and experience. So it is worth to apply to the service center. If your TV doesn’t have a built-in module, instead of which an external adapter is used, you should try to replace the adapter or check the operability of the old one.

router, does, connect

Warning! TV board repair or Wi-Fi module replacement without the appropriate skills can lead to more serious damage, up to the complete failure of the TV. It is necessary to soberly assess your abilities and understand what to do, why and how.

Updating the software

On modern Smart-Technology the software must be updated regularly, which will also avoid problems with connecting the TV to the network via a WI-FI router. The procedure is quite simple, and you can perform it in three ways:

In the Smart TV menu you need to select the appropriate item and the way. Detailed instructions can be found on the official websites of TV manufacturers. For example, for LG TVs you need to go to “Support” and “Software Update”, and then determine the source of updates.

Important! You can not unplug the device during flashing. In the best case the procedure will have to be started from the beginning, but in the worst case the system files will be corrupted and you will need to call the wizard.

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