Check access to the site
Maybe there’s actually nothing wrong with your computer, router, and Internet connection, and you’re only having problems with one particular resource? It’s worth making sure.
Go to the Down For Everyone Or Just Me site, and enter the URL of the page you can’t open. The service will let you know if it is just you, or if other users are having problems with the site as well.
You can also see how things stand with the availability of popular sites, you can use the Down Detector service. Choose a site that you can’t go to and see if there is a problem with access to it. And if so, in which countries.
If you make sure that the site is inaccessible to everyone. then you will have to wait until it is restored. It has nothing to do with your Internet connection.
Or maybe everyone can use the site, but you can’t? Check to see if your provider or Roskomnadzor has blocked it. And if so, here are the instructions for that.
When no sites open at all. go to the next point.
Wi-Fi is there, but no internet: what to do
In general, according to statistics, I must note that still most of the problems with the inaccessibility of the Internet (when connected to a Wi-Fi network) associated with the settings of the router. But if you have other devices that are connected to the same Wi-Fi network, can access the Internet [as the author of the question], then you should start by checking the settings of Windows.
Note. Except when the router settings may be set to limit the number of devices to connect (or “white list” on a particular MAC-address (what is MAC-address)).
In this case, if the Windows setup is unsuccessful. check the router settings (about them below in the article).
This is probably the first place to start. The fact is that often in the network connection settings are the previous settings (which may, for example, set in the store). And because of this, when you connect to a Wi-Fi network. the Internet does not work.
First, open the network connections tab (to do so: press WinR. and in the window “Run” enter the command ncpa.cpl ).
ncpa.cpl. see all network connections
Next, open the properties of the wireless network. it may be called “Wireless”).
Then find the line “IP version 4 (TCP/IPv4)” and open its properties (number 1 in the screenshot below).
Next, set the options to obtain the IP address and DNS server automatically (these settings will work for most routers!).
Obtain IP, DNS automatically / Clickable
Save the settings and double-check the network.
The second thing I’d like to point out is antiviruses. Often, trying to secure your online. they block access to many sites (or do not allow the browser to work at all until you manually allow it.
For example, Norton Antivirus and Panda used to do this when they set the maxi-max. security level).
So, while setting up the network I would recommend to disable antivirus and firewall.
If you have Windows 10, it has a very good network diagnostic tool in its arsenal. Often it helps if not to fix the problem, then at least points to the cause of the problem.
To run diagnostics: Just right-click on the network icon in the tray and in the menu that appears select “Troubleshooting”.
Next, according to the advice of the “wizard.
By the way, you can also open Windows settings, the “Update and Security/Troubleshooting” tab. Find “Network adapter” in the list and run the troubleshooter (see “Network adapter troubleshooting. screenshot below).
Troubleshooting Network Adapter / Windows 10
Try to use DNS servers other than your provider’s
It might be that your other devices (which have Internet access) have different DNS servers from your ISP.
As a result, they work, and specifically your new device. no. By the way, I should mention that the DNS servers of your provider are often inferior, for example, to DNS servers of Yandex or Google. Therefore, I also recommend that you try to change them.
To do that, open your network connections and then your adapter properties (the previous step explains how to do that in detail) and try to use DNS 18.104.22.168 и 22.214.171.124 (as in the example below).
Learn more about DNS servers (and how it can affect the same browser) here
IPv4 Properties. Get IP address automatically, use DNS-server from Google
I would also recommend to read another article, which indicates a number of reasons for a Wi-Fi network without access to the Internet
Find out why your Wi-Fi connection is restricted
Before we start, and provided that just half an hour ago everything was working, and now the connection is limited (if not. then it’s not your case) try the simplest option. restart the router (just unplug it and plug it back in), and restart the device that refuses to connect. very often this solves the problem.
Next, again, for those who have a wireless network recently worked and the previous method did not help. check whether the Internet directly via cable (bypassing the router, via ISP cable) works? Problems on the side of the Internet service provider. the most common cause of “connection without Internet access“, at least in my province.
If there is accurate information about the serviceability of the ISP equipment and the absence of blocking on its part, the problem is most likely hidden in the communication device (eg, Wi-Fi router), the local network settings or in the settings of the operating system itself. You can check all of this directly from your computer.
If in your case you use a wired or WI-FI router as a communication device, the problem may be hidden in the wrong settings ipv4 protocol. They can be fixed in the following way (further actions are recommended in any case, especially if the Internet access is provided via a local network via a router):
- Open the “Control Panel” through the “Start” menu.
- Set the Control Panel sections view as “Small Icons” and then go to “Network and Sharing Center”.
Computer network card drivers and disabling LAN in BIOS
If the Internet problem occurs after reinstalling Windows 10, 8 or Windows 7, as well as in cases when the list of network connections does not include the local network connection, the problem is most likely caused by the fact that the necessary network card drivers are not installed. Less often the problem is that the Ethernet adapter is disabled in the computer’s BIOS (UEFI).
In this case you should perform the following steps:
- Go to Windows Device Manager by pressing WinR, then type devmgmt.msc and press Enter.
- In the Device Manager in the View menu item enable the display of hidden devices.
- Check if there is a network card in the list of “Network adapters” and if there are any unknown devices (if there are none, the network card may be disabled in the BIOS).
- Go to the official web site of your computer‘s motherboard manufacturer (see the following link for details). How to know what motherboard is on your computer) or, if it’s a “proprietary” computer, then go to the PC manufacturer’s official website and under “Support” download the driver for the network card. It usually has a name containing LAN, Ethernet, Network. The easiest way to find the correct site and page on it is to enter a search engine query consisting of the model of the PC or motherboard and the word “support”, usually the first result is the official page.
- Install this driver and check if the Internet is working.
May be useful in this context: How to install the driver of unknown device (if the list in the task manager contains unknown devices).
Network card settings in the BIOS (UEFI)
Sometimes you may find that the network adapter is disabled in the BIOS. In this case, you definitely won’t see any network cards in Device Manager, and you won’t see any local network connections in the list of connections.
Computer‘s built-in network card parameters may be located in different BIOS sections, the task is to find and enable it (set it to Enabled). Here it may help: How to enter BIOS/UEFI in Windows 10 (also applies to other systems).
Typical BIOS sections, where the desired item can be located:
If in one of these or similar LAN sections (may be called Ethernet, NIC) adapter is disabled, try to enable it, save your settings and reboot the computer.
Problems with DHCP in Windows 7 (this is the first time you connect an Internet cable or LAN cable and get a message. unrecognized network)
In some cases a problem occurs in Windows 7 when the computer cannot get a network address automatically and reports the error we are discussing today. In this case, it happens that everything was working fine before.
Run the command line and enter the command ipconfig
If the result you see in the IP address or default gateway is 169.254.x.If you experience an issue with DHCP, it is very likely that it is a DHCP issue. Here’s what you can try to do in this case:
- Go to Windows 7 device manager
- Right-click on your network adapter icon, click on “Properties”
- Click the Advanced tab
- Select “Network Address” and enter a value that is a 12-digit 16-digit number (t.е. you can use numbers from 0 to 9 and letters from A to F).
- Click OK.
After that, in the command line, enter the commands in order:
Restart the computer and if that is what caused the problem. most likely everything will work.
Causes and solutions
The reason: network error, Windows error
In general, from time to time due to different network and Windows errors (for example, the operating system can not get an IP, DNS-server does not respond, etc.).). this error can occur at most Internet providers and on any PC.
Therefore, the first and usually the most effective way is to restart your computer and Wi-Fi router (if the connection to the network is through it).
In some cases, after restarts the error will disappear.
By the way, pay attention to the condition of the wires and connectors (no kinks, breaks, etc.). defects). Many accidentally break the twisted pair, when, for example, moving furniture.
Reason: change of provider’s settings
If you have not configured your computer/laptop with the network, have not reinstalled Windows, have not bought a new network card or router, but the Internet suddenly disappeared all of a sudden and this error appears, the fault may be the ISP.
Quite typical case: the user configured the Internet upon connection, everything works and everything is OK. After a while the ISP changes the network settings, and they need to be adjusted on the user’s PC.
The user, sometimes through the fault of the provider (for example, he could not inform, or give little time to configure). and sometimes inattentively. did not change the network access settings. As a result, you get an error with unrecognized network. ☝
The premise is simple: if rebooting the router and PC did not help, call the helpdesk of your Internet service provider, and specify: whether they have no problems with the network at your address, as well as whether they have not changed any settings the day before.
Cause : Wrong local network settings
If there is nothing wrong with the network at your ISP, it is often caused by wrong settings in the IPv4 settings. It is possible that you have not changed them yourself. you can be tricked by malware (viruses, adware, Trojans, etc) which exist on your PC.).
To check the IPv4 settings. you need to open all network connections first. that exist on your PC.
- You must first press the WinR key combination;
- then enter ncpa at the “open” prompt in the window.cpl ;
- Press Enter (this method is valid for Windows 7, 8, 8).1, 10).
ncpa.cpl. see all network connections
Next, open the properties (just right-click on the desired adapter) of your adapter (through which you are connected to the network).
As a rule, on modern computers/laptops there are 2: wireless (Wireless) and local network connection (Ethernet). A working connection. colored!
Then select “IP version 4 (TCP/IPv4)” and go to its properties. On the properties tab “General” (opens automatically). check that the IP-address and DNS-servers will be obtained automatically. Save the settings and reboot the computer.
Network Properties. Get IP and DNS automatically
In most cases you should set the automatic acquisition of IP and DNS.
However, it is worth noting that in rare cases (some providers) you must specify a specific IP address and DNS. You will not have a working network if the values are not correct.
These parameters can be found out from your contract for Internet access, as well as from the help service of your provider.
Cause : Problem with network card drivers
Most often the driver problem occurs after reinstalling Windows, when updating Windows, when updating the drivers themselves, when installing new hardware (which may conflict with the network card drivers).
For example, not so long ago I dealt with a similar error on my Asus laptop after installing Windows 10. The system had found and installed the “universal” drivers for your network card during the OS installation.
As a result. the card was not working normally, although in the Device Manager there were no such marks with exclamation marks.
Unknown device with no drivers // Device Manager
So, I recommend you check and reinstall the drivers for your network card, downloading them from the official website of your laptop manufacturer (network card). Especially, if you have found the drivers automatically during the installation of Windows.
Here are a few articles to help you update your drivers.
1) How to find out the PC specs (including network card manufacturer and model).
2) Software for driver auto-update.
3) How to install, update, or uninstall the Wi-Fi (wireless network adapter) driver
Reason : problems with TCP/IP
Also the cause of errors with unrecognized network are often caused by internal problems of Windows Internet protocol. In this case it helps to reset the TCP/IP settings.
First you have to run Command Prompt (as admin). To do this: Press CtrlShiftEsc key combination (to access the Task Manager), press file/new task. type CMD and press Enter (don’t forget to check the box to make sure the task has administrator privileges).
Reset TCP/IP command line, administrator
Cause: MAC address of the network card, router
Some ISPs, for protection purposes, bind the MAC address of the network card which you had at the time of connection (note: each network card has its own, a kind of mini-passport).
MAC address, by the way, is a combination of numbers and Latin letters.
THE ERROR “NO ACCESS TO THE INTERNET” THROUGH WI-FI ON THE LAPTOP, ALTHOUGH THERE IS A CONNECTION
The error itself looks like in the screenshot below. This is an example of Windows 7, the 10 shows the same. And instead of “unidentified network” may well be a normal connection displayed.
The type of error when there is no connection to the Internet in Windows 10, 8, 7, but it is actually there
The reasons why wi-fi writes “no access to the Internet”, although there is Internet, can be several:
- Network drivers not working properly;
- The network connections are configured incorrectly;
- “Broken” as a result of operating system updates;
- There is a problem with the connection to the DNS servers;
- Improper work of antivirus or other element of protection;
- Damaged system files.
The list goes on and on, because the message “No access to the Internet” in its real presence, can appear basically because of anything.
By the way, this applies not only to Wi-Fi connection, but also to cable (LAN) connection. I tried both and in both cases the error is present.
We are more interested in this situation, whether it is possible to leave everything as it is, because the Internet is? Or it causes some problems and it is better to find a way to get rid of such a message.
I can definitely say that if there is at least some error or message, even if everything works correctly, it always means that somewhere in the system something will go wrong. Another thing is that there are real little things that you will never notice, and sometimes sudden tangible “bugs” pop up.
For example, when the system wrote me “No access to the Internet,” I was confronted with the following:
- I could not log into my account in any of the standard Windows 10 applications (like “mail”, “calendar” and the like), as well as those downloaded from the store separately.
- From the Microsoft Store no applications were downloaded at all because of the Internet access error.
At the same time the Internet was working flawlessly! Seems to be a glitch.
If all you use works and you do not complain about anything, you can not fix anything. But I don’t guarantee that you won’t suddenly encounter some problem that is related to the message about the lack of connection to the Internet.
And now to the methods of treatment I want to tell you that sometimes a single variant can help and sometimes a complex of solutions. In my case method 1 helped, so I will start with.
Local network connection without internet access, how to fix it in the registry
You need to enter the Windows registry, check the value of the “EnableActiveProbing” parameter and correct it if it is incorrect. The order is this:
- Open the registry itself by typing “registry editor” in the search box or through the “execute” (WinR) command, typing regedit.
- Being in editor, navigate to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\NlaSvc\Parameters\Internet (you will see folders HKEY and one by one open them, until you reach “Internet”).
- See what value is set for the “EnableActiveProbing” parameter. If 0х00000000(0), you need to click twice on it with the left mouse button, put 1 and click “OK” to save it. If the value was already set to 1, or if there is no such a parameter in the folder you need, try the following ways to fix it.
Registry edit to fix the error “no internet access” in Windows 10, but has internet
After these steps, it is better to restart your computer and reconnect to the Internet via Wi-Fi or wire. Check it, that was most likely the problem and it worked.
Option 2. check the integrity of the files, if you have “no internet connection” in Windows 10, even though you have one
Since the cause of the problem in some cases can be and corrupted system files and system storage components, you need to check it all.
Now for some people there will be some scary commands, but fear not, because all we need to do is to type them carefully and no more.
- Open the command line by typing in Windows search, right-clicking on the option found and selecting “Run as administrator”.
- In the black window carefully type the command DISM.exe /Online /Cleanup-image /Restorehealth and press Enter on your keyboard to execute. Wait until it finishes.
- Clear the previous command and enter, then run a new SFC.exe /SCANNOW Also wait till the end of the process.
Command line as a solution to the “no internet connection” error, although the internet is there
Now let’s check if the problem is solved: disconnect from Internet and reconnect.
Option 3. update the connection cache, when the Internet is working, but says “no access to the Internet
This option is also associated with the execution of commands in the console. Open it as described in the method above, if you have already managed to close it, and always as an administrator, otherwise not all commands will be executed. We need to enter in order 5 pieces.
Again, be careful when typing! After entering each command, press the Enter key (aka Enter on the keyboard).
After this procedure it is better to restart the computer. For reliability, so to speak 🙂 And check whether the message “No access to the Internet” is missing.
Option 4. update, reinstall network adapter drivers
Outdated or simply incorrectly working driver can also be the cause of the problem. So, the first thing you need to be sure of is whether they are installed from the official site of the device’s manufacturer (t.е. of the laptop or the company that has issued the network adapter / motherboard in the case of a desktop computer).
You have a direct connection to your ISP
The variant, when your computer is connected directly to the provider, without a router, is nowadays less and less common, as the number of network devices is constantly growing. But what to do if you have exactly this kind of connection? Eliminate possible problems with the drivers as described above and check if the connection settings are correct. Regarding the settings, your best bet is to contact tech support, because there are many variations.
Maybe you are lucky and your ISP provides access using the new protocol IPv6, the configuration of which requires knowledge of some subtleties. It should be noted that increased use of IPv6 is inevitable because the address space of the previous version of the protocol, IPv4 came to an end, and the global network is growing every day. Once the effort has been spent and your network is not working, the only advice is to call the master. It is quite possible that the problem is non-standard or the solution requires the replacement/repair of the equipment.