Sony Tv Does Not Respond To Remote Control

1. Check if the TV on / off button is turned on.

Press the button / joystick on the back of the TV to check if the TV responds.
Does the TV respond to the button (s) on the TV itself?

Yes. Go to step 2 to test the functionality of the remote.

Not. Proceed to step 3 to check if the functionality of the TV can be restored.

What to do if the TV does not respond to the infrared remote control?


The TV does not respond to commands from the remote control.

2. Check the functionality of the remote control

To check if the remote control is working properly, proceed as follows:

2.1 Change batteries

Place new batteries in remote, preferably alkaline, non-rechargeable batteries.

2.2 Camera test

Check the remote control with a digital camera or a camera on a smart device. Infrared light may not be visible to the human eye, but it is visible when viewing the screen of a powered camera or smart device.

Note: The following steps are not possible with the Iphone / Ipad camera! They have an IR cut filter.

Aim the infrared LED of the remote control towards the camera lens

Press the button on the remote control

White light should be visible on the device screen when the button on the remote control is pressed.

2.3 Does the LED on the TV light up when pressing a button on the remote control?

No, the LED does not light up: the remote control (or its batteries) is not working properly. Follow step 4.

Yes. The remote control is working properly; If the TV still does not respond to the remote control, go to step 3.

3. Check the functionality of the TV

To check the TV is working properly, follow these steps:


Disconnect all cables and accessories from the TV, for example:

Antenna cable, HDMI cables, CI module, surround systems, etc.

Unplug the power cord from the outlet and wait a minute after the LED turns off. After one minute, reconnect the power plug. Turn on the TV using the remote control. If the TV does not respond, press the button / joystick on the TV to turn on the TV.

If the TV starts up and the remote control functions again, the external devices may reconnect to the TV one by one. Check if each device is connected if the remote is still functional. An external device may be causing the problem. Make sure the TV software is up to date.

Click here and visit the Philips support web page to find the latest software and update instructions for your TV or go to the related article below; How to update the TV software?

If the TV does not start up or does not respond to the remote control, go to step 4.


To find out why the TV is not responding to the remote control, follow these steps:


Original Philips remote control used (not universal remote control)

Why does the TV not turn on and off with the remote control

Modern users have already forgotten those distant times when it was necessary to get up from a comfortable chair in order to switch channels, make the sound louder or adjust the brightness, today the remote control (remote control) provides invaluable help in this. Therefore, if suddenly the TV does not respond to commands from the control panel, it causes some discomfort. Why this happens, and how to reanimate the device, we will consider below.

No signal frequency match

Does the indicator light up, but the TV does not turn on with the remote control? Such a malfunction, according to statistics, occurs more often with Sony and LG brand products than with other manufacturers. It is necessary to check the remote control for the signal frequency on a similar model with friends or immediately contact the service experienced masters will check the device.

Sony Tv Does Not Respond To Remote Control

The problem is in TV

As a result of numerous checks, have you found out that the remote control is working properly, and the TV is still not going to turn off when you press the corresponding button on the remote control? There are few options here: the receiver is not working correctly, or a breakdown has occurred in the product control processor. You cannot eliminate such a malfunction on your own by your own actions, you can cause irreparable harm to delicate equipment. It can simply turn off forever, and no magician will be able to reanimate it, and you have to go for a new TV.

Why the remote control does not work

If your remote control does not affect the TV, then there can be many reasons, and only an experienced master can understand the essence of the problem, establish an accurate diagnosis. With the help of special diagnostics, the cause will be found in a short time, and often it lies in other devices, this already requires completely different actions. However, there are quite common reasons that cause problems with remote control.

Signal drops

Turning off / turning on the TV via the remote control does not occur, the indicator reacts, but there is no action, or the TV starts to respond only after repeatedly pressing any button. Such a malfunction more often appears with Philips and Samsung TV brands. Try to solve this problem by simultaneously pressing Program and Volume on the front of the TV. If the problem persists, you need to reflash the product system to the latest software version, then your TV will turn on the first time.

Light-emitting diode

In addition to the batteries, the malfunction may lie in the infrared LED. It can break off or simply fail. It is simply impossible to determine whether the device is in order or not: for this you need a smartphone.

To test the operation of the remote control using a mobile device, the following conditions must be met.

The TV remote control must have an infrared sensor.

  • You will need a smartphone with a camera.

The sequence of actions for checking the operation of the IR sensor using the phone is as follows.

Turn on the camera of your mobile device. In this case, the screen will display what falls within the range of the camera.

  • Aim the remote control at the switched on camera and press one of the buttons for a long time. It is best to press on / off the TV set.
  • If the remote control is functional and the IR sensor is working, a reddish or blue-violet light from it will be visible on the smartphone screen. The dimmer the light, the worse the remote works. Poor performance can be from problems with batteries or oxidation of contacts. Repairing these elements will help the device function properly again.

Using this technique, you can identify those remote buttons that are not working and repair them. Sometimes a specialist consultation is required. If the device cannot be repaired, you need to purchase a new remote control.

Why does the remote control module not work?

Owners of both expensive and budget TV receivers may face such a problem. Some home electronics manufacturers enjoy a high level of consumer confidence and popularity, such as the Japanese company Sony. No matter how carefully the user handles electronic devices, no one is insured against unexpected breakdowns. If the Sony TV does not respond to the remote control, it is first recommended to deal with the cause of the breakdown.

An experienced technician will make an accurate diagnosis of the malfunction of the remote control module, but sometimes the breakdown can be so minor that it can be eliminated in a few minutes. The most common reasons include the following:

Failure of batteries. A likely sign of low batteries is signal transmission intermittently. The consumer could also come across defective products that stopped working a few days after purchase.

  • Malfunction of the TV receiver itself. The IR sensor could fail, but this happens extremely rarely. If the Toshiba TV does not respond to the remote control, the user, using a little trick, is able to check the health of the IR module. You need to turn on the camera on your mobile phone and point it towards the LED indicator. After that, you need to press one of the keys on the remote control and pay attention to the LED. Its flickering will tell you that the remote is in working order.
  • Signal frequency does not match. The indicator may light up, but the receiver does not accept commands.
  • The signal disappears for a certain time. The desired action is performed only after multiple pressing of one of the buttons. This problem is most often encountered not only by owners of Toshiba devices, but also by brands such as Phillips, Samsung. You can solve it in two ways: flashing the product or try simultaneously pressing the sound and program selection keys on the front of the TV.
  • Extraneous interference. This reason is rare, but you shouldn’t discount it. A fluorescent light, microwave oven, microwave candles or other devices may interfere with the operation of the remote control. Electromagnetic interference is more common among kitchen users.

Often, devices fail due to the fault of the owners of electronic equipment. A mechanical failure may have occurred, which led to the fact that the receiver ceased to accept commands.

A more serious problem is considered when the TV does not respond to the remote control and buttons from the front panel. The reason may lie in a receiver malfunction or in the device control chip. It is not recommended to repair the malfunction yourself, as there is a possibility of irreparable damage to the receiver. The processor for some models may be so expensive that it will be more profitable to purchase a new plasma.

If repairing the remote control requires too large financial costs, it is better to purchase a universal device. It is also possible to set up any modern smartphone to control the TV. A special program that is downloaded from the online market will turn the gadget into a control module for a household appliance.

Why Sony TV does not respond to the remote control

Modern plasma TVs are controlled in two ways: by means of the remote control or by pressing the buttons located on the panel of the device. The first method is more user-friendly, and many have forgotten the days of getting up off the couch to change channels. When the TV stops responding to remote control commands, it causes some discomfort.

Repair and service guarantee

Repair of the remote control module will depend on the nature of the failure. If the user has filled it with water or any liquid, it is permissible to solve the problem on their own. The first step is to disassemble the device and inspect the printed circuit board. With careful movements, use a special solution to treat damaged contacts and microcircuits. If pressing the keys turns out to be tight, the buttons cannot be restored, you will have to replace them.

Only the most experienced users are recommended to troubleshoot on their own, otherwise it is recommended to seek professional help. Lack of experience and dexterity can lead to the formation of new damage. Replacement or repair of hardware components should be done in specialized services.

When it is necessary to perform a service setting, for example, update the firmware, the wizard can be called at home.

If you buy a TV from an authorized representative, it is recommended to study the warranty card. If its expiration date is still valid, you should contact the place where the equipment was purchased for help. Do not forget that a certain service life is provided for any product. When the device is outdated or worn out, it is more convenient and cost effective to purchase a new device.

Tv remote

Tv remote app

This application is compatible with over 200,000 TV devices. The program interface is simple and intuitive, which will make it easy and quick to understand the setup and management.

Provided to users of devices running Android 4.4 and higher. The application requires an infrared port for full functionality.

Tv remote control application allows you to completely replace the standard remote control.

It has all the same functions, which allows you to use the application as a remote control not only temporarily, but also permanently.

The most popular universal TV remotes

Among the universal remote controls, as well as other equipment, there are also favorites, which users prefer more.

Extraneous interference

You can not put the TV on the microwave and near it

This phenomenon is extremely rare, but it should not be ruled out. Make sure that nothing is interfering with the operation of the remote control. Such interference can include flickering of LED lamps, microwave and microwave ovens.

Most often, this problem is found by those who incorrectly placed TV in the kitchen. Thus, it is worth noting that the TV must absolutely not be installed on the microwave.

It is the interference from microwaves that can cause the TV to not respond to the remote control.

Signal dropout

If the TV does not respond to the remote control when you turn it on / off, or when you switch sound or channels, the result comes after repeatedly pressing the remote control button, then the reason is the signal loss.

You can try to solve this problem yourself by simultaneously pressing the Program and Volume buttons on the TV case.

Experts can change the firmware of the device to a later version, and the TV will work properly.

Peel Smart Remote

This application allows you to control not only your TV, but also a TV set-top box, DVD player, audio systems and many other equipment.

The program interface is quite simple, which will help you quickly set up the application and control the equipment in a few clicks.

The application is compatible with all models of TVs and other home appliances. For a quicker and easier setup, you need to confirm your location using the geolocation function in your smartphone.

Provided to all users of devices with the Android operating system version 4.0 and higher.

Irda, Internet connection and location confirmation using geolocation activation is required.

Possible reasons

If the reason is in the remote control itself, then it is quite possible to do without the help of a specialist.

However, if the reason lies in the TV itself, then the only way out is the service center. But first you need to find out what is the reason.