Sony TV Does Not Connect to the Internet

After buying a modern TV with Smart TV, you probably immediately want to connect it to the Internet. This is understandable, Smart TV without an Internet connection is an almost useless feature that you should not even overpay for. In this article, I will write about possible problems that are likely to arise when the TV is connected to the Internet via a network cable, not through a router, but directly. When the network cable from your provider, we immediately connect to the TV.

Sony TV Does Not Connect to the Internet

There are several nuances, because of which, the Internet may not work on TV. In practice, it all depends on your provider.

Let’s go in order. If you have a configured Wi-Fi router at home that successfully distributes the Internet, and your TV has Wi-Fi (built-in, or an external adapter), then you can connect to the Internet wirelessly. If it is not possible to connect via Wi-Fi, then we connect to the router via a network cable (LAN). If the TV has a Smart TV, then the network jack should definitely be.

But what if there is no router? If the Internet is directly connected, for example, to a computer, or just a cable from the provider is laid in the house? It’s simple, we can take the network cable that the provider laid us and connect it to the TV. This can be done in any case, but whether the Internet will work with such a connection is a separate issue, which we will now try to understand.

Internet does not work on Smart TV with direct connection

If your provider uses the Dynamic IP connection technology, and does not use MAC address binding, then immediately after connecting the cable to the TV, the Internet should work.

If you connected the cable to the TV (the cable does not come from the router, but from the Internet provider) and the Internet does not work, then most likely your ISP uses the connection technology Static IP, PPPoE, L2TP, or PPTP. And / or does the binding by MAC address.

The best way is to call the support of the provider and ask what technology they use, and whether they are connected by MAC. Or look at the official website of the provider.

  • If technology Dynamic IP, then the Internet should work immediately after connecting the cable, without any settings (provided that there is no binding to the MAC address).
  • Technology Static IP. you can set this same static IP (which the provider should give you) in the network settings, on your TV. How to set these settings, I wrote in this article (for example, LG TV).
  • If PPPoE, L2TP, or PPTP, then such a connection, it will not work to set up on the TV. At least at the moment (maybe not on all TVs). But, as far as I know, such a connection on a TV cannot be raised. What to do in this case? You need to buy a router, set up an Internet connection on it, and from it already distribute the Internet via cable, or via Wi-Fi to your TV, and other devices. Here’s an example, an article on setting up TP-Link TL-WR841N.

If the connection is over Dynamic IP, or over Static IP, but Internet on TV still does not work, that is, the probability that the provider binds the Internet to the MAC address (this must be clarified with him). What to do in this case?

Go to the TV settings and go to the tab Support. Inf. about product. This is in LG TVs, if you say Samsung, Sony, Philips, or another manufacturer, then these items may be slightly different. Look at the MAC address there.

Call your ISP for support and ask for a different MAC for your contract. Dictate the MAC of your TV to them. Or, change the MAC through your provider’s personal account, if possible. Everything should work.


I think that we were able to understand the issue of direct connection of the TV to the World Wide Web. It is with a connection not through a router, but directly from an Internet provider.

If you just bought a TV, but haven’t connected to the Internet yet, and don’t plan to install a router, then choose a provider that distributes the Internet using Dynamic IP technology. Problems with this connection should not occur.