Changing the location of the router
Problems with the wireless network on the TV may be due to poor signal reception from the router. If possible, move the router closer to the Smart TV and install it so that there is less interference in the path of radio waves. Signal barriers are walls, furniture, and working appliances.
Installing an access point on an elevated level will help ensure a better WI-FI connection. For example, you can put the router on top of a cabinet or hang it over a door. If you cannot move the router closer to the TV, connect a more powerful antenna to it. The higher the antenna gain, the better the network will work on Smart TV.
Using a different WI-FI connection method
If you established the connection by manually entering the password from the wireless network, try connecting via WPS. WI-FI Protected Setup technology allows you to activate the fast connection mode in the TV settings. After that, a similar mode must be activated on the router. This is done through the control panel or a dedicated button on the back of the case.
To access the router’s web interface, turn the device over and find the login sticker. It is usually located on the bottom side and indicates the standard IP address, username and password. Enter the IP in any browser and enter the account information available on the sticker. Then go to the “WPS” section and activate this function. Fast connection will be available within 1-2 minutes.
In the case when the WPS protocol was used initially, but at the moment the connection cannot be established, enter the information manually. When connecting to a hidden network, you will need to specify not only the access key, but also the WI-FI name (SSID). TVs with earlier firmware versions do not always support Hidden Network Search. Therefore, before updating the software, it is recommended to remove the hiding of the network name in the router settings.
Top 0 Ways to Check and Repair Wi-Fi on TV
There are 10 main ways to restore WI-FI to work on modern TVs. Most of them are related to correcting wireless settings. Required settings on Samsung, LG, Panasonic and Sony devices can be changed at home without contacting a service center. Let’s take a look at all the main ways to fix configuration errors in turn:
Resetting your TV
A quick way, which in some cases helps to solve problems with WI-FI operation on Smart TV, is to restore factory settings. Before executing it, it is advisable to rewrite the values of the main parameters not related to the network. After the reset, you can get them back based on the recorded information. Menu path for restoring factory settings on popular TV models:
- LG: “Settings. Additionally. General. Factory reset “.
- Samsung: “Support. Self-diagnosis. Reset “.
- Panasonic: “Settings. System menu. Initial settings “.
Note! Factory reset will return more than the default network settings. Picture, sound, power saving and other Smart TV settings will not be saved.
Manually specifying connection data
Using the built-in Smart TV menu, go to the WI-FI connection options. Select the manual mode for specifying settings if the DHCP server is disabled on the router, and the connection with automatic parameter detection does not work. In the “IP address” line, enter any IP from the local range. Valid start and end addresses are available for clarification in the admin panel of the router.
In the “Subnet mask” field, you must specify which part of the IP range will be used to address clients on the local network. The common value for this parameter is 255.255.255.0. In the “Gateway” line, enter the IP address of the router, which is used to enter the settings.
Advice! The subnet mask and gateway can also be checked through any computer connected to your router. To do this, select Command Prompt from the context menu of the Start button. In the window that opens, enter the command: “ipconfig / all” and press “Enter”.
Reboot TV and router
The first steps that need to be taken if WI-FI does not work on the TV is to reboot the Smart TV and the router. The malfunction can be programmatic in nature and can be easily corrected by reinitializing the device drivers. To restart the TV, turn it off and on again. Some experts also recommend removing the plug from the electrical outlet and then plugging it back in. This advice makes sense for those TVs that remain connected to the local network even after the screen is turned off.
During the reboot of the router, you must wait 10-20 seconds between turning off and on. During this time, the previous Internet session will be closed on the provider’s side. Therefore, the connection will be made anew, with the settings reset to zero. When Smart TV and router turn on again, try to connect WI-FI.
Troubleshooting DNS Server Errors
This method is especially relevant for Samsung TVs. Accessing the Internet and multimedia content through the Smart Hub becomes difficult when Samsung’s servers are overloaded. When specifying your DNS server addresses, the connection to Internet resources will be made directly, without using the manufacturer’s infrastructure.
DNS server addresses are specified in the provider’s support. You can also use the free public DNS. This service is provided by Google, Yandex, OpenDNS. For example, to use Google’s address servers, it is enough to enter the IP of the main server: 18.104.22.168 and the additional one: 22.214.171.124. If there is no text field for entering an alternative server, enter only the first address in the DNS settings.
Samsung Smart TV. problems with WI-FI
Smart television is a relatively new invention, but it has already managed to firmly enter our life. One of its drawbacks is dependence on the Internet, with which we have problems in our country.
Often, service centers are contacted by Samsung Smart TV users who cannot connect to the Internet. The reasons for this may be different, and each is solved in its own way. We will look at the most common ones.
There are not many reasons why Samsung TVs won’t connect to the internet. They are mainly related to:
- incorrect setting;
- equipment problems.
It is easy to fix software problems on your own, but with a failed hardware you will have to contact the wizard.
The first step to take is pretty trivial and funny: you need to turn the TV on and off. The method known to everyone really helps in a number of cases. Remove the wire from the outlet for 10 minutes to completely de-energize the TV, and then turn on.
If the problem persists after restarting, you will have to dig into the system. We check access to the Internet via WI-FI on Samsung Smart TV. This is done to determine if the inline module is working.
We go to the “Menu”. “Support”. “Contact Samsung”, or “Menu”. “Net”. “Network status”. We are interested in the line where the MAC address is specified. There must be a unique ID, if it is replaced by zeros or dashes, then the module does not work.
To make sure that it is broken, you need to create an access point on your smartphone yourself. Try to connect to it, if failed. the WI-FI module is definitely out of order.
If the connection succeeds, then the problem is not in the TV, but in the router, and it needs to be solved in a different way. Activate the DHCP server function and it will try to create a Connect with the TV.
A common reason a Samsung TV won’t connect to the Internet via WI-FI is a blocking by the provider. Contact him and clarify this information. For a number of reasons, it could block the IP address of the Samsung server.
The software is constantly updated, and while in theory it should improve the performance of devices, in practice this is not always the case. If WI-FI is not available on Samsung Smart TV after the next update, then it may not have been installed correctly. Try to install it manually via USB stick.
It is recommended not to update the firmware over the network at all, since due to a break in information or high ping, it may not be installed correctly. Such a preventive step will save you from many problems, not only with connecting your Samsung TV to the Internet.
The problem might be with the router software, not the TV. Find out if there have been any updates to your router. If you did, then be sure to install them. It is also worth trying to reset the settings to factory defaults. Problems often arise with routers provided by the provider. Replacing it can restore Connect.
The problem may be related to the Access Control feature. Disable it, or add the MAC address to the list of exceptions.
If none of the above helped, and the TV does not see the router, then you will have to do manual configuration.
First, call the service menu. To do this, press “Info” on the remote control. “Menu”. “Mute”. “Power”. Go to the “Option” category, where you need to select the “Faktory Rezet” item.
The settings will be reset. Unplug the TV for a few minutes to exit the service menu. Then configure everything again.
Enter the public DNS server manually. Google has it 126.96.36.199 or 188.8.131.52, Yandex has 184.108.40.206, or write down the router’s gateway address.
If none of these steps helped, then you cannot do without the help of a service center.
Selecting a connection mode
The cause of the problem may be the incompatibility of the communication standard of your smartphone and router. To do this, in the settings of the router, you need to change the connection mode.
How to connect a gadget to a computer?
- Go to your router’s settings and enable the advanced wireless settings tab;
- Find the Mode field and change its value one by one. After each standard change, save the settings and try to connect to the Internet from your smartphone.
Changing the name of the access point
If all your devices, except those running on Android OS, connect to the router, you need to rename the access point. Some Android smartphones and tablets have one common bug. they are unable to recognize a network if its name is in Cyrillic or there are special characters in the network name.
Read about the benefits of using the Internet
Follow the instructions to change the name:
- Go to the router settings;
- Go to the main tab and in the SSD Name field, change the name of the access point. Remember, it should not contain additional symbols and letters in Cyrillic. Use only Latin letters and numbers;
- Save the settings and try to define the network again.
Channel changes in router settings
If the Internet connection suddenly disappears (you have not performed any access point add-ons before), it is possible that the previously used channel is no longer suitable for your network and needs to be replaced.
To do this, follow the instructions below:
Notice! This solution is only suitable if absolutely all devices are connected to the router, but there is no Internet connection.
- Go to the settings of your router through your computer using any browser;
- Find the tab with wireless settings;
- Then in the “Channel” tab change the value from “Auto” to any other. Save the settings and reboot the router. Now connect to the Internet again. Try to connect to a different channel if necessary.
Phone firmware. will it help solve the problem of connecting to the Internet
Changing the value of the Beacon interval option
Almost all modern router models have a number of advanced connectivity features. You can fix the network connection issue by changing the Beacon interval setting. What is this interval for? Its main purpose is to set the time period after which the phone will try to receive a special packet from the router, which contains information about the network operation.
As a rule, on all routers this value is equal to one second (or 100 ms). You can change this parameter yourself to 45 or 70. This value is suitable for most Android smartphones.
- Go to the settings of your router;
- Click the Advanced Wireless Settings tab. Another name. “Advanced Wireless”;
- Enter the required value in the Bacon Period field and save the settings;
- Reboot your router;
- Try to connect to the internet.
Why the phone won’t connect to Wi-Fi (Wi-Fi): Solution
Why won’t my phone connect to Wi-Fi even though it recognizes the network? There are several types of this error at once:
- An endless and unsuccessful attempt is made to obtain the IP address of the router;
- The smartphone cannot connect to the network, but the access point remains;
- The phone does not find the WI-FI network at all;
- Connection succeeded, but there is no internet connection.
Let’s look at all the ways to resolve your router issue. All kinds of errors can be solved by following the instructions below. Follow all the instructions in order to resolve the error as quickly as possible.
Health check and problem analysis
In more than 60% of cases, the user cannot connect to WI-FI due to short-term network failures. Before you learn how to connect your device to your router to troubleshoot a problem, complete all of the following steps:
- Reboot your Android smartphone and your router. WI-FI itself must be kept unplugged from the outlet for several minutes;
- After rebooting the Android device, go to the WI-FI settings and delete the previously saved hotspot;
If it was not possible to establish a connection using this method, go to the next instruction.
It is also necessary to verify the password, as most users may simply enter it incorrectly. Because of this, the connection does not occur and writes “Saved”. To check the entered password, go to the Wi-Fi settings. Then go to the mode of viewing the options of the desired access point. In the password (or keyword) field, click on the “Show password” checkbox and make sure that it matches the keyword specified in the router settings.
An easy way to set up the Internet. Find out how to do it
My phone won’t connect to wifi / won’t detect WiFi network available.Fixed
How can I view the password in the router settings? To do this, enter the configuration window and go to the “Wireless Security” tab. The password is the value in the PSK Password field. You can also change this value. After changing the password, save the settings and try to sign in from your phone again.
Using third-party utilities to reorganize the connection
Some utilities can help you learn how to connect your phone to your router without errors. Also, such applications help to eliminate the error by scanning the entire system of a smartphone or tablet. Let’s look at some useful programs:
Immediately after launch, the utility resets all settings for connecting to the WI-FI network and sets the options most suitable for your device. All work happens automatically, so the user does not need to deal with the functionality. Also, the utility can be launched to work in the background, so it can constantly monitor the connection to the router.
Advice! To ensure an uninterrupted connection to the network, first go to the Wi-Fi Fixer application and from it connect to the found access point.
To start the diagnostic and reorganization process, click on the Fix My Wi-Fi button. Then select the required access point, enter the correct password and wait for the automatic fix procedure to complete.
Why won’t my phone connect to a Wi-Fi hotspot
The phone does not connect to a wireless WI-FI access point. this is a mistake that is quite common nowadays. The fact is that smartphones with a built-in Wi-Fi adapter have already become part of people’s lives, and almost everyone already has such a device. Smartphones have gained such distribution due to their undeniable qualities. After all, they allow you to use the Internet and solve problems no worse than a computer, but at the same time they are mobile and compact.
Unfortunately, although in most cases the connection to the WI-FI network goes through without problems by pressing just one button, sometimes there are still various errors that not every user can solve on their own. That is why in this article we will look at why the phone does not connect to the home WI-FI network, as well as how to fix such an error.
Why the smartphone does not see the Wi-Fi network
Malfunctions of the WI-FI router
Another reason why the phone sees the WI-FI network, but does not connect to it, is that the device is trivially frozen. In this case, for example, a laptop can work normally and access the Internet. The fact is that, speaking of freezing, one should understand failures and stoppages of some functions. For example, DHCP may stop working due to overload or power outages. At the same time, devices that were connected to the access point earlier have already received an IP address and can work normally. Other functions of the Wi-Fi router may also stop working.
The solution to this problem is to simply reboot the device. And for this you don’t even need to go into the parameters. It is enough to turn off the power supply of the router from the outlet for 7-10 minutes. After that, turn it on and wait for the download. Try connecting again from your phone. Such freezes can occur not only on budget models of routers. The only difference is in the frequency of such errors.
If you have completed all the above steps, but the Wi-Fi network connection error remained on the phone, then it is quite possible that the failure occurred in the smartphone itself. The fact is that mobile devices use conventional wireless adapters, which can also freeze or malfunction. But unlike a computer, there are no advanced settings on the Android platform. On such platforms, all parameters are entered initially, and there is no way to change them. This means that you can solve this problem in the same way as in the previous case. just restart the device.
Now you know the most common reasons why the WI-FI network on the phone won’t connect. As mentioned above, there may be other connection problems, but solving them requires an individual approach.
In addition, you can read about solving problems of connecting the phone to the WI-FI network in the following article.
How to find out the IP address of a WI-FI router
So, now the system asks you to enter your username and password. Here we write admin, admin, respectively, and click “Login”. So you got into the parameters of the router. Next, we will consider the settings using the example of the D-LinkDir-615 Wi-Fi router. However, it is worth remembering that all router models work according to the same principle and have almost the same settings. The only difference is in the design of the interface and in some additional functions.
At the bottom of the screen, click “Advanced settings”. Now in the window called “WI-FI” we find the section “Security Settings”. The first line “Network Authentication” is the type of data encryption. The second line “PSK encryption key” is the password from our network. It is this that needs to be entered when connecting the phone.
Incorrectly entered security password
Very often, the phone does not connect to the wireless home WI-FI connection due to an incorrectly entered key. Try to enter it again, but this time check the box next to “Display symbols” (or “Show password”). Pay close attention to where the uppercase characters are used, and also pay attention to the language in which the key is entered.
If you have forgotten the password, you can view it in the security settings of the access point. To enter the device parameters, you will have to connect to it using a laptop or desktop computer. After that, write down the IP WI-FI router in the address bar. The necessary information is located on the router case, carefully examine it from all sides. Also, the address is indicated in the instructions. If there is no manual, and you do not find the information you need on the corpus, then run the command line.
This is done by simultaneously pressing the Start R keys. In the window that appears, write CMD and press “Enter”. Now write the command IPCONFIG. The program will display detailed information about the connection. Find the line “Default gateway”. This is the required address, which should be entered in the browser.
Samsung TV does not see Wi-Fi networks in the 5 GHz range
Newer Samsung TVs may have built-in wireless modules supporting the new Wi-Fi 802.11ac standard. These TVs can be connected to a wireless network in the 5 GHz band. The speed at this frequency is higher, and this is important for watching online videos in good quality. There are two nuances here:
- The TV must support the 802.11ac wireless standard. You can see the specs or see the model, call Support Samsung and ask.
- You must have a dual band router and must be spread over a 5 GHz network.
If both of these steps have been followed and the TV does not find a network operating at 5 GHz, then the problem is most likely with the channel on which the network is operating in this range. In the router settings, set the 5 GHz band to one of four channels: 36, 40, 44 or 48.
For more information, see Why Smart TV Can’t See Wi-Fi in the 5GHz Band.
If all else fails, try restarting the network or completely restarting the TV (instructions at the end of the article).
Universal solutions to the problem
Below I will show you how to reboot the network and reboot the TV completely. It can help you solve your internet connection problem.
Broken Wi-Fi adapter
Check the TV for mechanical damage to determine the likely cause of a wireless module malfunction. Check device operation and performance.
Not all Samsung TVs have built-in Wi-Fi. Therefore, please check if the module you need is available. All information is given in the instruction manual and technical specifications. You can always get an external adapter to further configure your Wi-Fi connection. This plugs into the USB interface.
If your TV has a built-in module, check the operation of the hardware component as follows:
- Try connecting to your home network from your smartphone or tablet. If you cannot connect from another device, it means the built-in Wi-Fi is not working. Contact a professional to resolve the issue.
- Open the main menu of the TV by clicking “Support”. Now select “Contact Samsung”. Scroll down the page. The corresponding numbers will be displayed in the MAC address bar. If the combination consists of zeros or dashes, the module is faulty.
Sometimes Samsung TV won’t connect to the Internet due to incorrect settings. You can reload them. How to do it? You will soon find out.
Samsung TV does not see the WI-FI network
Resetting TV and router settings
Resetting your network settings is pretty straightforward. As an example, consider the step-by-step instructions for a Samsung Smart TV:
- Turn on the TV.
- Press the buttons quickly in the correct order: Information, Menu, Mute, Power to open the system menu.
- Select the “Options” section by pressing the Enter key.
- Activate the “Factory reset” function.
- Turn off the TV to close the service menu.
Turn on the TV and reconfigure the device by first changing the home network name and password.
If your Wi-Fi connection is still not working, follow these steps:
- manually change the DNS value to parameters: 220.127.116.11 or 18.104.22.168 You must first disable the “DHCP” option on your router;
- open the main menu, and then the “Control” section, go to the “Sub-items” subsection, and then to the “RF mute time” tab. Set the interval at which the channel will switch to the next channel (time must be specified in milliseconds). The default is 600 milliseconds.
If you are still not connected to a Wi-Fi network, you need to reboot your router. This is easy to do, but you should only do it if you are sure you can set it up again. After turning on the router, press and hold the WPS / Reset button for about 10 seconds until the SYS LED starts flashing quickly. Release the button and wait for the device to finish restoring basic settings.
How To Fix Any WIFI, Data, or Bluetooth Connection Problems on Samsung Galaxy Phones in 1 Min
Samsung Smart TV can’t find Wi-Fi network
In this case, there may be two options: the TV cannot see only our Wi-Fi network (while others can), or it cannot find the wireless network. At the same time, other devices in the same location find home and nearby Wi-Fi networks.
often than not, of course, the list of available networks on your Samsung TV does not include our wireless network that other devices are connected to and that works fine. If the TV does not find networks (but they are displayed on other devices), it is most likely a hardware problem with the TV or it does not have a wireless module at all. Let’s get back to the problem when there is not a single network you need in the list.
You can click on the “Update” button. If it’s not listed, first make sure your router is distributing Wi-Fi (other devices can see the network). Maybe the TV is installed far from the router and just doesn’t get into our wireless network nearby. Or the signal is very weak. If possible, move the TV closer to the router. Reboot your router.
If this does not help, change the Wi-Fi channel in the router settings. How to do this, I wrote in the article on how to find a free Wi-Fi channel and change the channel on your router. Just go to your router settings and set up a static link. For example 6. You can also experiment with the channel width and mode settings. Either “mixed” or “only n”. Not “only f”, “b / g”.
After changing the settings, save the changes and restart the router.
How to connect your phone to a public Wi-Fi network
In order for the phone at home to be able to connect to a wireless network, you need a router. It can be a laptop or a computer with a WI-FI adapter. The main advice: do not be lazy to put a high-quality password on the network and enable the WPA2 security type. You should not strive to be a good neighbor, this is fraught with many problems from running out of traffic to problems with the law if a dishonest person connects to your network.
It is enough to set up the connection once, in the future the phone will automatically find the home network.
The phone does not connect to Wi-Fi and the computer is connected
This suggests that the problem is not with the router or provider, but with the device itself. Although, the communication channel may be clogged and the router simply does not support a large number of devices. Try turning off the Internet on your computer or laptop and only connect from your phone.
The easiest way to solve the problem is to restart your phone. If it doesn’t help. remove the network. To do this, go to the list of available WI-FI, by long pressing the screen next to the name of your network, call the drop-down list and click the “delete this network” button (option: “forget the network”). Together with it, all settings will be deleted: the remembered IP-address, DNS and other parameters. Then find the network you need again and connect to it by entering the password.
If this does not help, find in the “Settings” of your phone the item “Reset mobile Internet settings, WI-FI, Bluetooth”. It can be located in the “System” section or in the “Additional functions”. Reset settings, restart your phone and try to connect again.
All in vain? Download an anti-virus application to your phone and test it. Malicious software can intentionally block Internet access or disrupt access due to certain settings.
Wi-Fi is connected, but says “no Internet access
There are several reasons. First: the router is really not connected to the network at the moment or is working with errors. It needs to be rebooted. you can ask the staff about this when it comes to a restaurant or cafe. Or do it yourself: we recommend disconnecting the power cord for 2-3 minutes, at the same time checking whether the Internet and ethernet cables fit tightly into their cells.
Second: you are too far from the router, and it simply “does not reach” your device. Try to move. If this happens at home, move the router to a different location. perhaps there is some obstacle in the signal transmission.
Third, you have not completed your network connection. In many public networks, a mandatory requirement is user authentication on a special page that comes out after you click on the “connect” button. You may have prevented the page from opening. In this case, find the network in the list of available ones, click on it and select “Delete”. Reconnect and wait until the start page opens, where you will need to enter your phone number and the password that will come to it. If the page does not open automatically, go to your phone’s default browser and try to open any page. a window for authorization should appear.
Fourth: The date and time are set incorrectly in the phone. Check settings, enter correct data.
Fifth: There are problems with the IP address. Go to the list of networks and click on the one you need with a long press. Select “Change network”, then. “Advanced settings”. Here, in the IP setting parameter, set the value “custom” and enter 192.168.1.X (where X1) (make sure that this data suits you by looking at the label on your router. There will be sure to indicate its IP address. The phone address will be those the same numbers, except for the last one.Choose it to your taste.)
Sixth: It is possible that despite the free network, the Internet is distributed only to the IP / MAC addresses of devices specified by the administrator, i.e. you won’t be able to connect without meeting the administrator.
Seventh: Perhaps the connection is being blocked by a “security program”: a firewall or antivirus. Try turning them off.
Writes “saved”, but there is no connection, authentication error
If you are trying to connect to a public network in a restaurant or airport, for example, then the explanation can be very simple and offensive for you: the router’s connection limit is simply exhausted, it cannot cope with the number of devices that attacked it, eager to get into the network. This often happens in crowded places: at holidays, concerts. Any channel has a limit, and feeding the phones of thousands of voracious users can be difficult. Or an old router is installed and the phone simply does not support its settings. It is difficult to solve the problem in this case, it remains to wait or look for another network.
Also, a public network can be protected by a password and you do not know it or you enter it incorrectly. Try to talk to local employees, maybe they will reveal a secret for you, even if it is not a public network for all customers.
Samsung Smart TV Won’t Connect to Wifi Fix it Now
If we are talking about a home network, this error may indicate a freeze of the router. In this case, it can be reanimated by simply holding down the reset button or disconnecting it from the power for a couple of minutes.
If the error persists, go to the settings of the router through your computer (by entering the IP address of the device in the address bar of the browser), check that the encryption type is WPA-2, the DHCP server is enabled. And yes, make sure you enter the correct password. on the router and on the phone. Even if it seems to you that you remember it by heart and there can be no problems with that. Sometimes, during the dialing process, an error may occur and you will not even know what character is in it: just change the password and try to log into the network again.
Also check the date, time and region settings on your phone and router. Their mismatch can lead to devices blocking each other.
Resetting TV and router settings
Resetting the network parameters is quite simple. As an example, let’s take a look at the step-by-step instructions for Samsung Smart TV:
- Turn on the TV device.
- Press the buttons quickly in the appropriate sequence: Info, Menu, Mute, Power to open the system menu.
- Select the “Option” section by pressing the Enter button.
- Activate the “Factory Reset” function.
- Turn off the TV to close the service menu.
Turn on the TV and re-configure the device, having previously changed the name of the home network and the password to it.
If you still can’t connect to Wi-Fi, do the following:
- manually change the DNS value to parameters: 22.214.171.124 or 126.96.36.199. First you need to disable the “DHCP” option on the router;
- open the main menu, and then the section “Control”, switch to the subsection “Sub Option”, and then to the tab “RF Mute Time”. Set the frequency with which you will switch to the next TV channel (you need to specify the time in milliseconds). Initially set to 600 milliseconds.
If you are still not connected to the network via Wi-Fi, you need to reset the router settings. It is very easy to do this, but you should only do it if you are sure that you can configure it again. When turning on the router, press and hold the WPS / Reset button (for about 10 seconds) until the SYS indicator starts flashing rapidly. Release the button and wait for the device to roll back to the basic parameters.
What to do if your Samsung TV won’t connect to the Internet via Wi-Fi
Thanks to setting up an Internet connection, the Smart TV platform has become extremely popular. Mostly users buy devices that support this function. However, what if the Samsung TV won’t connect to Wi-Fi? Why this problem appears and how can it be solved?
There are several types of faults. For example, the TV does not see the router, or the desired network is detected, but the TV device does not connect to it. Now let’s analyze the failures in the wireless connection to the Internet.
Very often, connection problems arise through the fault of the user. Not everyone knows how to connect a TV to a home network.
Possible problems and solutions
Why won’t the TV connect to my home network? There are many reasons. Sometimes it is extremely difficult even for a professional technician to determine the cause of the failure. Let’s consider the main prerequisites for the emergence of problems with the Internet:
- the network equipment is configured incorrectly;
- Smart TV settings are incorrectly set;
- problems with the operating system of the TV;
- problems with the provider;
- weak signal.
To quickly understand why the Internet is not working, take a look at this table, which contains the main reasons for the lack of connection and how to fix the failures.
Turn off the router and TV, and then turn it on again; reset network settings; install operating system updates.
The user is connecting to a different Wi-Fi network
Go back to the network settings section and then select the name of your home network
Re-enter the security code in the appropriate field
Incorrect operation of the dynamic configuration of the network node
Configure automatic assignment of DNS values and IP address settings. Go to “Network”, then to the “Network Status” tab. Select “Configure IP” and then set the value to “Obtain Automatically”. The problem persists? Enter the settings manually: IP, mask, gateway, DNS. this information is provided by the provider.
Software glitch and system errors in the TV
The issue is fixed by updating the firmware
In order for the router to distribute a signal without errors and failures, place the router as far away as possible from sources that emit electromagnetic waves: cordless phones, microwave ovens and other devices.
Connecting Samsung TV to the Internet via Wi-Fi is not much different from connecting devices released by other popular manufacturers. The only difference is the different names of the subsections of the main menu.
Quick guide for connecting Samsung TV to Wi-Fi
To determine the causes of problems with connecting to wireless networks, you must first carefully study the main features of setting up a Wi-Fi interface. It cannot be ruled out that the TV is not connected to the router due to incorrect user actions. Follow the simple instructions:
- Turn on the router.
- Take the remote control and open the main menu of the TV.
- Go to the “Network” subsection, and then select “Network Settings”.
- Choose the best connection method. “Wireless Connection”.
- Connect to your home wireless network.
- Enter your password and click “OK”.
The step-by-step guide clearly demonstrates that connecting to the Internet via Wi-Fi is a very simple and straightforward process. Users shouldn’t have any problems.
What to do if the Internet was there, but then stopped working? It is necessary to determine the cause of the failure. Based on this, remedial measures are determined.
Broken Wi-Fi adapter
To determine the probable cause of a malfunctioning wireless module, inspect the TV for mechanical damage. Check device performance and health.
Not all Samsung TVs are equipped with a built-in Wi-Fi adapter. Therefore, check if the required module is present. All information is indicated in the user manual and technical specifications. You can always get an external adapter for later setting up a connection to a Wi-Fi network. It plugs into the USB interface.
If the TV is equipped with a built-in module, then the functionality of the hardware component is checked as follows:
- Try connecting to your home network from your smartphone or tablet. If it fails to connect from another device, it means that the built-in Wi-Fi module is not working. Contact the specialists so that they can solve the problem.
- Open the main menu on your TV by clicking on the “Support” option. Now select “Contact Samsung”. Scroll down the web page. The corresponding numbers will be indicated in the MAC-address line. If the combination consists of zeros or dashes, then the module is faulty.
Sometimes Samsung TV does not connect to the Internet due to incorrect settings that were set by the user. They can be reset. How to do it? Find out now.
Changing the location of the router
What to do if the TV does not see the router or the Internet periodically disappears. The signal quality directly depends on the distance between the TV and the router. Walls, furniture. all these are obstacles that negatively affect the quality of the connection.
Therefore, if the TV does not find your home network, then try placing the router a little closer. This applies to cases when the TV and the router are in different rooms, which are separated by a large corridor.
After changing the location of the router, the TV will see the home network. The user does not have to look for alternative ways to solve this problem. The solution is very simple and does not require any special skills.
In order for Smart TV services to function correctly and without any disruptions, you need to update the software in a timely manner. There are 2 main methods for updating the operating system firmware: via the Internet or using a flash drive. Step-by-step instructions for installing updates on Samsung TV from a USB flash drive:
- Open the official web portal of the manufacturer.
- Enter the model name of the device you are using in the search bar.
- Switch to the “Support” tab.
- Go to the “Software” section.
- Select the latest firmware from the drop-down list.
- Follow the link to download the update files.
- Create a folder “Samsung_dtv”, and then upload the downloaded files there.
- Insert the USB flash drive into the USB connector of the TV.
- The system will automatically offer to install system updates.
- Click on the “Run” button.
Never turn off the TV until the update installation process is complete. It is advisable to use an uninterruptible power supply. Since voltage drops cannot be ruled out.
Now you know what to do if Wi-Fi is missing on your Samsung TV. If the TV device stops picking up the signal or the Internet speed is very poor, use one of the listed solutions.
If the user connected an external Wi-Fi adapter, and the TV does not see the device, then this indicates a compatibility problem. To avoid such difficulties, buy only branded devices. It is advisable to purchase a device from the same company as the TV.