Samsung smart TV won’t turn on

Smart View can’t see or connect to TV: solution

Hi everyone! Today we will talk about the issue where Smart View does not see Samsung TV. The most important thing is not to panic. it can happen to anyone. It was today that I ran into this problem when connecting my smartphone to the TV. And now I will tell you how you can deal with it. But first of all, let’s make the correct connection.

  • Connection
  • Supported TVs
  • Can’t find Samsung Smart TV
  • How to use

Supported TVs

First of all, you need to see if the TV supports this function. I also want to note that if the device does not have a Smart TV system installed, there is no LAN port on the back, to connect to the network, then, unfortunately, your “box” will not support this program. Now a little explanation on the table. A series of models will be presented below. The plus sign means that in addition to this model, support is also provided for later models. For example, LED D7000: LED D7500 also supports.

Year Model
2011 LED D7000, PDP D8000
2012 LED ES7500, PDP E8000
2013 LED F4500, PDP F5500
2014 H4500, H5500
2015 J5500
2016 K4300, K5300

NOT SUPPORTED! J6203, F9000, H6003, H6103, H6153, H6201, H6203.

The rest of the models from the 2017 release fully support this application. If you have any difficulties in determining which model is supported or not, then you can write your questions in the comments below. Just remember to include the full model name.

Can’t find Samsung Smart TV

Sometimes the problem occurs precisely from the side of the application and the operating system of the phone. Therefore, first of all, completely uninstall the application. Then go to the “System” section and update the Android OS to the latest version. Then download the app again from Google Play or App Store.

On old “boxes” that have been released since 2011, you need to update the operating system. To do this, you need to synchronize via TELNET in the menu. Sometimes the update takes place in a separate settings menu. I can’t say exactly where, I’ll have to look.

Reboot the router, for this, go to it and click on a special button. If you are afraid to press on something, then just unplug it. You can try to wait 2 minutes, and only then turn it on. If this does not help, and the application still does not work, then reconnect the phone to the network. Also check that the TV is connected to the router.


samsung, smart, turn

  • First of all, you need to check that the TV is connected to the same network along with the phone. In this case, the TV set can be connected both by wire and by Wi-Fi. The most important thing is that the connection is to one router.
  • After that, download the Samsung Smart View program from the App Store or Google Play. Nothing is complicated, we just launch these applications on the phone, enter the name of the program in the search bar. Next, download and install.
  • After starting the application, you need to click on the button for connecting to the TV. There will be only one. don’t mix it up. After that, we select the TV. I have only one at home, so only one device is displayed. If you have a TV model from 2011-2013, then you need to click on the “Allow” button. If the TV is newer 2014-2015, then you will see 4 digits on the screen. they need to be entered on the phone.

After that, the connection should already occur. Then you can use your phone as a remote control. But sometimes it can be difficult to connect.

How to use

First of all, the application greatly facilitates the management of a large menu via a smartphone. It is very easy to search for information in the menu, tune the TV set, and enter data. If desired, you can view pictures, photos, videos from your phone, tablet or laptop directly on the TV.

If your smartphone is equipped with a gyroscope, you can use it as a controller in some games and applications. Also on new TVs, you can use the phone’s gyroscopic functions as an electronic pointer.

Power indicator is off

In the event that the TV does not turn on, and does not react at all to the remote control and the buttons located on the front panel, then there are probably problems with electricity. If the indicator burns out, the device will still turn on. Accordingly, the lack of indication and the fact that the TV has stopped turning on indicates that there are problems with the supply of electricity.

Reasons for lack of power:

  • there is no electricity in the whole house;
  • the machine located in the dashboard is turned off;
  • the socket to which the TV device is connected is broken;
  • damaged extension cord through which the TV is connected to the outlet;
  • wiring problems.

Of course, you should first check the serviceability of the outlet and extension cord. Be sure to look at the machine, change the position of the toggle switches. If the cause of the problem is a breakdown of the outlet, then you can simply connect the TV to an alternative power source. It is clear that to fix wiring problems it is better to call an electrician.

If we are still talking about a picture tube model, then the reason for the breakdown of the Samsung TV is a blown fuse. This part just needs to be replaced with a new one. In principle, hardware breakdowns are the reason why more modern TV devices do not turn on. For example, the microcircuit is broken, the power adapter or capacitor is out of order.

Therefore, it is so important to carry out a comprehensive diagnosis of all equipment units. Once you have identified a malfunctioning part, simply replace it. After that, the TV turns on.


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Matrix and backlight burned out

LCD and LED backlight problems are visible to the naked eye. The picture quality degrades immediately and becomes too dark. The main signs of a broken backlight and matrix:

  • there is no picture, but there is sound;
  • black and white or colored stripes appear on the screen;
  • broken pixels, ripples;
  • Samsung logo does not appear when turned on.

The cost of restoration will be extremely high, it is advisable to contact the retailer for warranty repairs.

Power indicator is blinking

Blinking of the LED indicator indicates that the TV device independently determines the type of malfunction. As a rule, the red light on the TV screen flashes a certain number of times. this is a way of transmitting a symbol of a breakdown.

To decode the signal, you just need to use the instructions that are included in the basic package. Find the section with the designation of all types of breakdowns and their indication. Based on the information received, appropriate steps can be taken to normalize the launch of TV.

Another reason for the appearance of this symptom is that the TV is connected to a computer and is used as a monitor. If the PC has automatically switched to sleep mode or was turned off, then attempts to turn on the TV from the remote control will be accompanied by a blinking indicator. Probably, the TV acts exactly as a second monitor.

As you understand, the solution to this problem is elementary, just wake up the computer by pressing any key on the keyboard or moving the mouse. The TV device is working properly, it just receives an image from another source.

Sometimes the protection is triggered and the Samsung TV does not turn on, while the indicator flashes. The reason is hardware malfunctions or software failures, it is possible that the device was not trivially woken up from sleep mode.

Wrong source selected

Immediately, we note that this option does not block the power adapter, so the screen always remains “ready”, of course, that this negatively affects the performance of the device, since it becomes too vulnerable to voltage surges.

The wrong source is another reason why the TV does not turn on. It is possible that the user has previously activated AV or HDMI, respectively, to watch TV broadcasting, you should switch to the original position. Sometimes this happens after the user has connected a laptop to the TV. You just need to switch the source using the remote control.

Technical problems

Over time, various boards, transistors, capacitors, fuses and other hardware elements stop working. To concretize the reason for the malfunctioning of the device, it is necessary to disassemble. It will not be possible to do with improvised means, because this will only aggravate the malfunction, it is wiser to contact the Samsung service center for help.

Samsung TV won’t turn on. causes and solutions

  • Power indicator is blinking
  • Power indicator is off
  • Wrong source selected
  • Software problems
  • Technical problems
  • Matrix and backlight burned out
  • Failure to comply with operating conditions

Absolutely all types of equipment are at risk of premature failure, of course, television equipment is no exception to this rule. For example, sometimes the TV does not turn on, while the indicator flashes, and also the relay clicks. Of course, there are other signs of a malfunctioning device, but this is perhaps the most common symptom.

Of course, before trying to fix a breakdown, you first need to identify the cause of its occurrence. Already on the basis of the diagnostic results, you can make any decisions aimed at restoring the correct operation of the TV.

As practice shows, problems with the launch of television equipment are often accompanied by the appearance of the following symptoms:

  • LED indicator blinks;
  • the relay clicks, a characteristic sound appears, but the device does not turn on;
  • indicator is off.

Television sets in their own type are divided into 3 basic categories: CRT, plasma and LCD matrices. All these types have their own characteristic features, both external and in the hardware component. However, the reasons why the TV does not turn on are identical, regardless of the type of device used.

It is absolutely not necessary to contact the service center, self-repair, performed accurately, also has the right to life. Now we will consider the main reasons for the incorrect operation of television equipment and ways to eliminate the breakdown.

Lcd monitor

One of the most common problems with modern Samsung technology is no picture if sound remains. In this case, you should check the monitor. it is possible that you are dealing with burned out LED bulbs. Most often, such a malfunction occurs in liquid crystal and plasma installations.

Be sure to inspect the backlight inverter. if the cause of the malfunction is in it, you will have to completely replace the liquid crystal matrix of the device.

Possible reasons

If a Samsung TV receiver stops working, check the symptoms of the problem as closely as possible. Of course, this can only be done if you already have experience in disassembling and assembling electronic equipment.

First of all, you should check all the wires that leave the TV. it is possible that they are frayed, twisted, or damaged by rodents and other pets. If some time ago the TV fell or was subjected to severe mechanical damage, you need to carefully inspect its case and screen for damage.

Conduct a visual inspection of the crystal matrix. if you notice a cobweb, then the reason for the breakdown of the TV is in it.

If, after switching on, a singe smell is emitted from the receiver, then, most likely, the malfunction is associated with a burned out internal board. If you have experience in repairing and assembling / disassembling television equipment, you can try to open the rear panel of the TV yourself and make sure of its functionality.

How to Fix a Samsung TV that Won’t Turn On

If Samsung equipment does not start, or the channels are switched poorly and freeze, then the most likely cause of the problem is related to the failure of the operating system.


During strong power surges in the network, the so-called TV filling may simply not withstand and burn out. Determining the source of such a problem visually is difficult, especially if you do not know where to look. Then the organs of smell will come to the rescue. in the overwhelming majority of cases, a problem of this kind is accompanied by a pungent smell of burning, which is absolutely no problem to feel, in addition, something clicks inside the device.

For those who are not afraid to disassemble the case on their own, this will be a good opportunity to visually inspect the board for damage.

Pay attention to any mechanical defects in wires, microcircuits and contacts. A sign of a malfunction will be traces of temperature effects, which may occur during overload.

What to do to fix the problem?

Let us dwell in more detail on the ways to fix all breakdowns that can be done at home without contacting the service department.

Standby mode. In the Standby state, the TV receiver continues to function, although at this time its monitor remains completely inactive. In this case, focus on the panel LED. it will glow red in standby mode. To activate the TV, you just need to exit standby mode. for this, the power button on the remote control is pressed.

Broken socket. If the indicator on the TV panel does not light up, then first try to connect your device to some other power source and start it in the usual way.

If it starts to work, therefore, the cause of the breakdown should be looked for in the outlet and cables. You can fix them without even having the skills to work with electronic equipment. Before these manipulations, do not forget to first de-energize the living space.

Active AV, HDMI or wireless connection. It is possible that the TV display is configured to mirror the interface of a mobile gadget or a personal computer, so the option to launch a traditional TV is currently unavailable. In this case, you should disconnect all connected devices and switch the system to watching TV.

Bad signal. Sometimes a black screen is the result of bad weather, especially during a thunderstorm, snowstorm, or when the external antenna is faulty. Sometimes a couple of hours is enough until the signal quality improves on its own without any outside interference. If this does not happen, then you should consider buying a new antenna.

It may sound funny, but sometimes the problem of a non-working TV can be easily solved by changing the batteries in the remote control. If the TV takes too long to turn on, then usually replacing the battery is the first and most elementary step in troubleshooting such problems. In this case, it is important to pay attention to the equipment indicator, which will light up in a different color when you press any button.

Another effective way to check the operation of the device and make sure that the cause of the breakdown is directly related to the remote control is to press the navigation buttons, which are located on the side or bottom of the case. If the receiver responds to such a press, the problem is 100% related to the remote control.

Cables and sockets

Quite often, the TV receiver does not turn on if you connect it to the sockets from which the wires are disconnected or they are dangling in their place. In this case, you should cut off the flow of electricity in the house and carefully check all the working contacts, repair if necessary. after that, the TV can be reconnected to the outlet and see if its work has been restored.

If the receiver is new, then only modern euro sockets are suitable for it, otherwise the legs of the plug will be thicker than the holes of the outdated sockets, and this can cause poor contact even if you can connect to the network.


Like the vast majority of other well-known brands, Samsung, when creating its TV installations, introduced a special signal system that express certain types of interruptions.

In a situation where the television receiver is connected to the electric current, but the indicator does not light up, the probable causes of breakdowns may be the direct failure of the indicator and problems with the unit board. You will not be able to cope with such breakdowns on your own, in which case you will have to seek help from professionals.

Often, the owners of Samsung TVs complain that the equipment does not work, while the indicator flashes all the time. This becomes a signal that the power module has turned on the protective mode as a result of the failure of the capacitors. They should be found and replaced with serviceable ones.

If the indicator blinks green all the time, but at the same time does not react in any way to commands from the remote control, then most likely the problem lies in the control board. Do not try to fix it yourself. this will only aggravate the situation.

Operating system

The failure of the operating system is accompanied by the following symptoms:

  • too much time passes between switching from one channel to another;
  • TV does not respond to commands coming from the remote control or does not do it the first time.

It is almost impossible to eliminate operating system breakdowns on your own, in this case, only professional craftsmen can carry out repairs.

Samsung TV won’t turn on: causes and solutions

  • Possible reasons
  • Diagnostics
  • What to do to fix the problem?
  • Recommendations

Even the highest quality household appliances of world famous brands can fail. The reasons for this can be very different, and in order to eliminate a malfunction, it is necessary to be able to correctly diagnose a breakdown for one reason or another. We will tell you what to do if your Samsung TV breaks down in our article.

Search setting

The problem is as follows. Most likely, the “Search” settings are incorrectly set. Use the above options and search again. Be sure to specify the connection type and other parameters. If the situation does not change, then contact the service center. They will help you set up your TV

How to set up channels correctly?

Regardless of the TV model, setup takes place one by one. The principle of operation is exactly the same. To begin with, there must be a correct antenna that receives a large signal from the TV tower. The device then adds a signal to the menu. After connecting to the adapter, follow these steps:

  • launch the Options menu folder. then click “Broadcast”.
  • Click on the “Automatic Search” section.
  • Activate the “start” key, then select the signal source.
  • When connecting to the antenna, click on the folder with analog and digital channels.
  • Choose one of the options or both.
  • Final stage. activate “scan”.

If your Smart TV device does not include TV channels, then use another method of connecting digital frequencies. Buy a dedicated cable or reinforced box.


Hardware problems are common. The main option is a broken cable or a plug coming off. First of all, examine the integrity of all devices.


Software glitches can be quickly dealt with. First, change the country name to Other. Didn’t the action help? Do a manual search for TV channels, delete all data on the TV or receiver. Update the parameters to factory defaults and reactivate the search. Try also to update the STB’s firmware.

If you have any questions or complaints. let us know


TV antenna problems are a common cause of no signal on a TV. Install the antenna towards the TV tower. Check that nothing is affecting the signal. If there are obstacles in the way, place the antenna higher.

Why Samsung TV Can’t Find Digital Channels: Reasons What To Do?

Why can’t my Samsung TV find digital channels? This failure is a popular phenomenon among many users. In such a situation, do not rush to carry the phone to the repair service. Perhaps solve the problem yourself. Digital television provides high-quality, high-definition images. Despite this, there are some problems and difficulties in showing digital broadcasts. The article will help you figure it out.

Transmitter technical problems

If the transmitter is broken, contact the service center. The wizard will check for technical problems and fix crashes. It is not recommended to repair the device yourself.

Hardware connection problem

Sometimes it crashes due to the device not finding certain resources. In addition, the wrong way of connecting with a digit arises. Check the correct connection of the equipment before setting up. If the user has a decimeter antenna, it connects to the receiver, then to the TV. If there is a cable, connect the wire to the dedicated input on the receiver.

  • 1 Checking if the cable is connected correctly
  • 2 Checking web sources
  • 3 Correct TV setup
  • 4 Turn off the power saving and sleep timer
  • 5 Smart TV firmware update
  • 6 Reboot the TV
  • 7 Problems of TVs of different brands
  • 7.1 Samsung Smart TV
  • 7.2 Phillips Brand Televisions
  • 7.3 LG brand TVs

Restoring your Smart TV to work should begin with diagnostics. It is extremely important to install the failed hardware section in time. There are times when at first the light diode shines green, but literally a couple of minutes later, the blinking turns red. This code indicates a breakdown of internal components. Once connected, the processor sends a signal to the appropriate blocks. If at least one of them does not give an answer, the technological process is suspended. The TV will not light up until the damaged unit is repaired.

Diagnostic work should be carried out with the involvement of specialists. It requires not only knowledge, but also the appropriate equipment. However, before contacting the service department, it is recommended to perform a simple check of the correct operation of external components, power lines, indication and communication.

Phillips brand TVs

Occasionally, the Philips Plasma TV screen may not light up, or there may be a red and white flash at the bottom of the TV screen, while in other cases, the Power LED may have a blinking error code or be steady on. Typically, these symptoms are common in Philips plasma, and they are due to a failure in the power supply, main board, scan cards or plasma panel. While some of these violations can be easily corrected through troubleshooting, others may require professional assistance.

The main reasons for the failure of TVs Philips, Thomson, Supra, Sony:

  • Distorted image. It happens due to the fact that the TV panel could fail. Usually, in this case, it is impossible to repair the panel yourself; you will need to replace it.
  • Philips TV constantly returns to the settings menu, even after exiting the menu. In some cases, it could be a firmware bug. Therefore, in such a situation, all the user can do to fix it is to update the firmware using a USB drive.
  • No sound. In many cases, the failure may be on a faulty SSB board. If so, your best bet is to replace the board. In this case, expert assistance is recommended. However, the user can replace the board by himself if he has the necessary experience.
  • The red power indicator on my Philips TV flashes continuously. The most likely reasons that can cause this problem are: power supply, main board, scan driver.
  • Horizontal red lines appear on the Philips TV. There can be several possible problems: a faulty buffer Y board, a logic board, or a TV main board. In such a case, the best technical means is to seek help from an expert who could conduct the necessary testing of the nodes inside the device.
  • Philips TV enters standby mode when the power indicator flashes six times and then quickly three times. The error code on the TV indicates that the power supply or support and buffer Y boards are faulty. Therefore, to fix the problem, you need to visually check if there are bad capacitors on the power board. If available, replacement of faulty components will be required. If after this the error still persists, then the cause of the failure is a defective buffer Y board, in which it is necessary to measure the voltages at the outputs of the power supply. If the readings are correct, both the buffer and support boards will need to be replaced.

In most cases, if the user does not know how to fix the problem with Philips plasma TVs on his own, then it is best to contact a specialist.

Turn off power saving and sleep timer

A black screen may appear due to the user accidentally turning on the sleep timer or power saving mode. The timer function can automatically turn off the TV after a set period of time. Power saving mode can also cause a similar problem in Smart TV.

To resolve the black screen error on the TV, you will need to disable these features. To turn off the sleep timer, do the following:

  • Press the menu button on the remote control.
  • Select “System” and click on “Time”.
  • Select “Sleep Timer” and turn it off.

On the other hand, in order to turn off the power saving mode, you must follow the steps described below:

  • Using the remote control, press the menu button.
  • Go to settings on TV.
  • Select a power saving mode and turn it off.

If the above solution still does not solve the problem, proceed to the next step.

Samsung Smart TV

Common problems with Samsung TVs include unable to turn on, signal detection, power-on delay, and no picture or sound. Other errors: fast shutdown, screen flickering, faded images and capacitor leakage, after which the board may burn.

A defective capacitor may cause a power-on failure or cause the TV to pop repeatedly at startup. A faulty cable box or satellite can cause signal detection to fail, resulting in a noticeable delay between changing channels or searching for an image on the screen. Defective capacitor on power supply makes Samsung TV take a long time to start up when turned on.

A defective fuse on the wrong input channel will make it impossible to display images when the unit is turned on. The TV cannot play sound when there is no power. If the TV has programming irregularities, it turns off for no reason. Firmware that is out of date can also cause this error.

A worn out jumper on the power supply causes the screen to flicker. Problems with LCD technology or poor TV settings can cause Samsung TVs to show deep blacks and discolored images.

Smart TV firmware update

Updating your Smart TV software will not only allow you to get the most out of it, but will also solve most of the problems associated with it. The appearance of a black screen on TV is one of the errors that can be solved by updating the device’s firmware. To do this, follow these steps:

  • Press the menu button on the remote control.
  • Go to “Settings” and click “Support”.
  • Click on “Software Update”.
  • Select “Update parameter now”.
  • Waiting for TV to go through the process and new updates to be downloaded and installed on it.

Samsung Smart TV won’t turn on Fix it Now

After the update is complete, the device will automatically reboot, the remote control will flicker and the black screen problem will most likely be fixed.

The TV does not turn on and the indicator is on / blinking

Checking if the cable is connected correctly

Many users understand that there is a problem when the LED constantly blinks in different colors, while the TV does not turn on. In this case, it is required to check the functionality of the main control blocks. If the indicator flashes randomly, without a specific sequence, then this also indicates damaged hardware blocks.

Non-working external nodes also lead to the fact that the TV screen is black. This is due to the power line of the device, which needs to be checked first. You will first need to make sure that the correct cable connection is established between the external sources and the TV. This will let the user know if there is a connection problem. Therefore, it is necessary to disconnect all cables from the device, reinstall them firmly and connect them correctly to prevent loose contact. In addition, you need to make sure that the power cable and PSU are in good working order.

After completing this stage, they begin to check the functionality of the cables in order to understand whether they are working or showing a malfunction. Coaxial cable and HDMI should be in good condition. If the user finds a damaged cable, they need to take another one and check if the problem is resolved. You can also try switching from one HDMI port to another to see if the port will work well. If he still does not respond, be sure to proceed to the next diagnostic step until a solution is found.