Samsung Does Not See The Computer

Table of Contents

The computer does not see the Samsung Galaxy phone via usb. First steps

Each samsung galaxy phone can be connected to a computer or laptop. Most of those currently produced are equipped with a USB Micro-B or USB-C connector.

The main reason for this is international directives that force individual manufacturers to standardize the charging connector, which also serves as a communication port.

To establish a connection with a PC, we need to have a USB Type A cable going into the aforementioned Micro-B type.

We connect the smartphone to the computer using the cable described above. Windows should automatically detect new hardware and install the most needed drivers.

Note. Problems can occur with older versions of Microsoft software such as Windows XP. Then you will need to update to the latest version.

Once connected, you must give “permission”, which will appear as a popup.

Samsung Does Not See The Computer

Its presence means the successful completion of the process of synchronizing the phone with a personal computer.

This is where the problems begin when it doesn’t appear. This means that the computer does not see the phone, but it charges without problems.

If it does, then you just need to choose the right communication protocol. This is critical when accessing certain file types and supported software. Here are two options.

Multimedia Device (MTP). Provides access to all media files such as photos and music. Mtp allows you to download and delete all content of a mobile phone.

Camera (PTP). This option recognizes the phone as a camera. This allows you to directly transfer photographic files to specialized programs that handle RAW photography. The advantage of enabling PTP is faster management of collected photos.

To see the contents of your Samsung Galaxy phone, launch “My Computer” and your phone should be displayed among the disks.

When you click on the icon with the name of the smartphone, all types of memory that have been installed will be displayed: phone and memory card.

Transferring files is extremely easy. We support them just like any other operation on your computer. We enter the catalog of interest to us and make changes.

Computer can’t see samsung galaxy phone via usb. No problem

If the computer has a problem detecting our smartphone correctly, several factors could be the cause.

First, we check if the cable through which we connected the devices is not damaged. It often happens that the cable may look functional from the outside, but it does not retain its properties due to the breakage of the internal transmission wires.

Then restart your computer and phone. The next step is to check the android settings.

Some phones have a feature to block automatic file transfers, which means they treat the computer’s USB port as a charging port.

In this case, you need to change the USB connection mode to “File Transfer”. At the end it is worth checking if our smartphone has been updated to the latest (available for this model) version.

How I solved the last problem when the computer did not see the Samsung phone via usb

I must say that I used this a5 phone via USB many times and everything went well, but quite recently the PC did not see it, but it was charging as expected.

First of all, I took another phone. A3. His PC saw. This immediately ruled out 2 problems: a bad cable and a bad PC (lack of drivers).

So it’s either in the phone itself, for example, the port, or in the android system. I cleaned the port. Nothing changed.

Then he took up the android system. I looked at all the settings and even reset them without resetting the data. Looked at USB debugging, for a correctly selected protocol.

Nothing helped so that I didn’t. As the PC did not see it, it did not see it. The last option is left. A full reset.

I didn’t want to do it because of deleting data, but now I’m even happy with what I did (the phone started to work much better).

Of course, before that I synchronized all the data. After resetting and restoring data, which took about half an hour, I plugged the cable into the laptop and smartphone and he immediately saw it via USB /

I only regret one thing that I hastened without reaching the essence of the reason, with which I would now share with you. That’s it.

Computer cannot see samsung galaxy phone via usb. Solution found

Shooting, recording movies, installing additional applications or downloading music from the Internet. All these actions effectively drain the memory of your mobile phone Samsung Galaxy duos a5, samsung a3, samsung a6, samsung s8, samsung j5, samsung j3, samsung s4, samsung j1, samsung s5., and it doesn’t matter if it is 2017, 2016, 2018, 2019 release. It will be so in the future.

To expand the capabilities of your smartphone, it is worth periodically transferring the most important data to the hard drive of your computer or laptop.

Archiving files in a natural way will increase the security of files (as a backup) and allow almost unlimited use of memory.

Below you will find three simple steps showing how to connect your phone to a personal computer or laptop, but sometimes it happens that when connected, they flatly refuse to see it, but it charges.

I came across such a lot of times and only recently I had to take measures that I did not want to do, but so that the computer / laptop did not take the Samsung a5 phone, I did not see it, but it was charging.

However, let’s go in order, and I’m sure that in the end your PC will still see your favorite phone and you can quickly transfer any of your files to it, or vice versa.

What else can you do if the computer does not see the Samsung Galaxy phone via usb

If whatever you do, the computer still does not see your smartphone, you should install proprietary software designed for management, such as the “Kies”

Is this good or bad? Yes and no. On the one hand, the whole procedure becomes even easier. We connect the phone and select the appropriate option in the program.

Only this type of software unnecessarily clutters your computer‘s system resources by constantly running in the background.

In my opinion, the usual way via usb is the most efficient form of working with files on the phone. Success.


In this case, you need to change the USB connection mode to “File Transfer”. At the end it is worth checking if our smartphone has been updated to the latest (available for this model) version.

If you have undertaken to write, then do it professionally.
Change the USB connection mode to “File Transfer”. Where to change? How to change?

I apologize for not writing right away. To do this, you need to activate USB debugging. Then at the very bottom there will be another item “Developer options”. There you can change it as in the picture.

Vera, a whole article is being written for you so that you can figure out your phone and you also have complaints, it can be more polite

What to do if the computer does not see the Android phone connected via USB. Instructions. The computer does not see the phone via USB. Why and how to fix it

If you are faced with the fact that the phone does not connect via USB, that is, the computer does not see it for file transfer, but only charging occurs, while the connection sound is played, this manual provides details on how to fix this and enable the ability to view content phone memory when connected via USB cable.

The steps below are suitable for both latest and previous Android phones in case the smartphone is not visible after connecting via USB on a computer with Windows 10, 8.1, Windows 7 and XP or Mac OS.

  • Why the computer does not see the phone via USB, only charging. Simple reasons
  • Additional methods to fix if Android phone is not visible on computer
  • Instruction
  • Additional Information

Why Android phone is not visible on a computer via USB and only charging occurs. Simple reasons and solutions

Before proceeding with additional methods for solving the problem when the phone is not visible through a USB connection, I recommend paying attention to the following simple points: very often the reason is one of the following:

If you took a USB connection cable from a non-original cheap charging or bundled with another device (for example, to charge wireless headphones or another device that is not intended for receiving and transmitting data), then this may be the reason: not all cables can transmit data, there are no corresponding contacts, and outwardly it is not noticeable. The solution is a working cable with guaranteed data transfer capability.

  • If you are faced with the fact that when you connect a smartphone to a computer, it is not visible, and recently the phone was repaired and something related to the board or connector was repaired, it is likely that the repair caused the problem: very often the connectors are soldered so that after only charging works properly. The solution is just to redo.
  • If you have Mac OS, just install Android File Transfer app for data transfer capability, official website:
  • If you still have Windows XP, install the MTP (Media Transfer Protocol) driver.
  • Additionally, keep in mind that connecting even with a working cable via a USB hub (USB port splitter) to a faulty USB connector on a computer or laptop, and sometimes to the front panel of a PC may cause the problem in question. Try a direct connection to USB, another connector, the back of the PC, if connected to a USB 3.0 connector (usually blue). Check if the problem persists when connecting to USB 2.0.

    And the last simple point: after connecting the phone to the computer, in order for it to appear in the explorer with the ability to view, and other files, you need:

    Unlock your phone when connected, if it’s locked. You won’t be able to access data on locked modern Android phones.

  • In the notification area, click on the USB connection notification (by default, most phones are connected only for charging). If the notification does not appear, more precisely, it does not say that this is a USB connection, but only a text about charging, then from the “point of view” of the phone, the connection does not serve for data transfer (wrong cable, damaged cable, connector on the phone or computer). Below are screenshots with the appearance of the notification on pure Android 9 and 8, on Samsung Galaxy and on Android 6-7.
  • Select MTP file transfer mode for USB connection. On older versions of Android, there may also be an item for connecting as USB Mass Storage, it will also work, and it may work even better.
  • If the listed methods did not help, let’s move on to more complex fixes.

    Checking the phone (MTP device) operation in device manager

    Open Device Manager on your Windows 10, 8.1, or Windows 7 computer while your phone is connected. To open Device Manager, you can press the WindowsR keys on your keyboard, type devmgmt.Msc, and press Enter. Windows is the OS logo key.

  • See if there is a device in the device manager named MTP (MTP Device, MTP Device) or the name of your phone (may be in the section “Portable devices).
  • If there is, double click on it, go to the Driver tab, click Update Driver. Search for drivers on this computer. Select from a list of available drivers on your computer and see the list. If it has more than one compatible device, try to select a different driver than the one currently installed, usually you need to select “USB MTP device”.
  • If no new devices appear in the manager when disconnecting and connecting the phone via USB, this is another argument in favor of problems with the cable, connector on the phone or computer.

    On this topic, if the device appears in the device manager with an exclamation mark, in a separate instruction Incorrect service installation section in this MTP INF file.

    How to fix if the computer does not see the phone connected via USB. Additional methods

    If your phone does not connect via USB to a data-capable computer but only charges, try the following methods to fix the problem.

    Android safe mode, developer mode motherboard drivers and other nuances

    Among other things, if the issue under consideration occurs, please note the following points:

    • Enable developer mode on Android, and then enable USB debugging in developer options and, separately, find the default USB configuration item in developer settings and set the “File transfer” mode. May be helpful here: How to enable USB debugging on Android.
    • If you used the USB modem mode on your phone, in the settings (usually in the “Connections” section or “Network and Internet”. “Access point and modem”), turn off the “USB modem” option.
    • If the phone is no longer visible after reinstalling or updating Windows, install the original drivers for the motherboard, chipset from the manufacturer’s website or from the laptop manufacturer’s website if you have a laptop.
    • Try restarting your Android phone in Safe Mode. If after that it became visible when connected to a computer, then most likely the reason is in some third-party applications, most often related to protection, control and similar.
    • Try using the built-in troubleshooting in Windows: go to Control Panel. Troubleshoot. Hardware and Sound. Device Settings (in recent versions of Windows 10, the item is missing).
    • If possible, try connecting your phone to another computer. If it is also not visible there, again, the matter is most likely in the cable or connector. Over, the connector on the phone may stop functioning for transferring files simply due to the ingress of dirt or water, followed by oxidation of the contacts.
    • They can also help (or they can create problems with other USB drives, so take it only if you are ready for this) methods regarding cleaning the drivers from the instructions The computer does not see the USB flash drive.
    • If none of the options helps to solve the problem, and the computer still does not see your Android smartphone, describe the situation in the comments: what was done, after which the problem appeared, how does your device behave when connected via USB, has the cable been checked with another phone, and the problematic device is on another computer. I’ll try to help.

      The computer does not see the phone via USB. Software reasons

      After describing the hardware reasons, we will list the main software reasons, if your computer still does not recognize a cell phone connected with a USB cable, follow the further instructions.

      1. We work with the settings. We go into the settings of our device, select “Memory” there, click on the three dots at the top (Properties), select “USB connection to a computer” and put a tick in front of “Media device” (“USB drive”). If you have a checkmark next to using USB as a modem. Uncheck it.

      Settings for USB connection to a computer on Android

      Windows Update (to download drivers for your phone) and New Device Discovery must be enabled on your PC. Remember to unlock your phone when connected to your computer, this is important.

      If you are a conservative and have Windows XP, download the MTP (Media Transfer Protocol) for XP from the Microsoft website and install it on your computer.

      2. If your USB port drivers have failed, the computer may not see the phone. If the drivers for the USB ports are dysfunctional, the latter simply stop working. To fix this problem, install USB drivers from the “native” driver disk to your PC motherboard, or download the latest drivers from the motherboard manufacturer’s website.

      Also, due to some reason, power may be turned off for a number of ports.

      • Go to the “Power” section (Control Panel. Hardware and Sound. Power Supply);
      • Select “Configure Power Plan” opposite the power plan you are using;
      • Then click on “Change advanced power settings”;
      • Find “USB Settings” in the list that appears, click on the plus sign opposite;
      • And then on the plus sign next to “Parameter for temporarily disabling the USB port”;
      • Change the setting to Disabled for both mains and battery power;
      • Click “Apply” and “Ok”.

      Turn on USB ports

      3. The device drivers have flown. Go to “Device Manager” and see if there is a question or exclamation mark in the item “Portable Devices”.

      Check if your device is there and make sure it is working properly by right-clicking on it and clicking Properties. If it is not there, or you have doubts, uninstall the driver, disconnect the phone from the computer, and then turn it back on, and let the system install the driver again. This can help solve the problem that the smartphone does not connect via USB to the computer.

      Installing device drivers

      Also, it will not be superfluous to enter the website of the manufacturer of your smartphone and download the latest drivers for it to your PC (for example, for Samsung there is a special software Samsung Kies).

      4. Install update KB3010081 (KB3099229). Windows 10 owners may need to install update KB3010081, which is responsible for working with Windows Media Player. This player is directly related to the normal operation of the MTP (Media Transfer Protocol) service, so download and install these updates.

      Also, a common reason may be an unreliable build of the OS itself on a PC. Only rearranging Windows to a more working version will help here.

      5. Custom firmware is inoperative. The desire of many fans to play with the firmware for their Android device can do them a disservice in the form of the device’s failure to work normally with the computer. Try restoring the standard firmware or recovering from a backup (if available).

      If the problem of detecting the mobile device by the computer is not resolved, reset the settings

      If, until now, your computer does not see the phone via USB, resetting the smartphone settings using a Hard Reset should help. Go to the settings of your phone, select the “Backup” menu item, and in it select “Reset data”.

      But I warn you right away that you will lose your files and settings located in the internal memory of the phone (files on the SD card will remain intact), so this item should be used only as a last resort!

      Why the computer does not see the phone via USB, but is charging

      Many users, when trying to connect a phone to a computer using a USB cable, are faced with the fact that the computer does not recognize the connected gadget. The connected device is charging, while there is no access to the smartphone itself and its internal content. I also encountered this synchronization problem, and in this material I will tell you why the computer does not see the phone via USB, and I will also share various methods for solving this issue.

      Phones are connected via USB to computer

      So why does the computer not see the phone via USB, but is charging. Hardware reasons

      1. The USB cable is damaged. It often happens that the cause of this dysfunction is damage to the USB cable itself. Cables of little-known or “non-name” manufacturers do not have a large margin of safety, and can fail literally in a couple of months from the beginning of operation, and as a result, the computer will not detect the connected phone.

      Check if the USB cable is damaged

      In addition, even the most reliable cables from global brands are susceptible to stochastic damage. They can be accidentally damaged during use, can be chewed by pets or spoiled by children. Therefore, first of all, inspect your USB cable for the possibility of mechanical damage, and, if the external cable is intact, try using it to connect your device to another computer. If the device is not recognized on another PC. Try replacing the cord.

      2. The USB port on the computer is damaged. The USB ports used in a computer are also susceptible to various mechanical damage, including damage to the USB controller as well as the south bridge of the motherboard. Try to insert the cable into a different USB connector, if this does not help to fix the connection of the phone to the PC, follow the further tips.

      Check if the USB port on the computer is damaged

      3. Damaged cable jack on the phone. Has water entered the socket of the smartphone or is it damaged? If yes, then it needs to be replaced.

      Turn off the battery, pull the battery out of it for a few seconds, then turn it back, and turn on your device back.

      Reasons for not connecting your phone via USB

      The whole complex of reasons for the problem that the PC does not see the smartphone through the USB cable, I would divide into hardware and software, and below I will list each of them, in parallel providing instructions for its correction. But before using the methods I have indicated, try restarting your computer and smartphone. This does not help as rarely as it seems. This problem mainly occurs with devices from Samsung, Lenovo, HTC, LG and Fly.

      The computer does not see the phone via USB, but it charges

      There are no drivers for the phone on the computer

      Although, usually, a computer with the latest OS detects and sees a smartphone via USB without problems, the opposite can be observed. Try to search for a driver for your smartphone on the network, sometimes a driver may come up for similar models of this brand.

      We carry out diagnostics

      What should be done if the TV cannot see the laptop via HDMI? Cards of all modern products support such a connection: HDMI is installed on the TV on almost every model. If the laptop was connected according to all the rules, but still there is no image, then we connect the laptop to the TV, while sequentially we check all possible problems.

      Setting the resolution and frequency

      Sometimes, after following the above recommendations, the picture is still not broadcast. In this case, the reason may be that the TV and the system unit are not compatible in their parameters. For example, for an old SD or HD TV, the FHD resolution on the PC card is too high. In this case, you should enter the screen settings according to the above algorithms and, having selected the second display (TV), lower the resolution for it.

      The second reason that can affect the image is frequency. By default, the PC card is set to 60Hz. For TV, try decreasing the value gradually.

      Some Samsung TVs had an issue where a window appeared with the text “HDMI mode not supported”. There were many recommendations on the forums to combat this, but it turned out that this is a problem with the factory firmware, and in order to fix the defect, you need to contact the manufacturer’s service center, where the new software is installed. Modern Samsung TVs do not have such nuances.

      Connection port malfunction

      Any connector can have mechanical damage or burn out during a power surge, which are not uncommon in our electrical networks. Experienced masters advise to connect the HDMI cable when devices are disconnected from the network, even the antenna cable is recommended to be disconnected for this time.

      There is also such a very rare reason why the TV does not see HDMI: it simply does not have additional power on the card, and without this the connection will not work.

      Why TV can’t see laptop via HDMI

      . Checking the signal source

      On the remote control (RC), press the button to select the external input option. The specific model of the product depends on which button on the remote control of the TV must be pressed: “source”, “input” or “HDMI” (LG, Sony or Samsung). After pressing, a menu appears on the screen with a detailed list of active inputs. We select and confirm by pressing OK or Enter, it is the desired input to which the cable from the laptop was previously connected.

      What to do if your computer can’t see your Samsung phone?

      As a rule, if the computer does not see the Android phone connected to it, then the problem looks like this: the charging process is displayed on the smartphone screen, but there is no access to the files on it and to the device itself. In this article, you will learn why the computer cannot see Samsung phone via USB.

      The reasons may be as follows:

      Damaged USB cable

    • Damaged computer USB port
    • System problems in the phone
    • Broken telephone jack
    • Incorrect connection settings
    • Driver problems
    • Device driver problems
    • Malfunction of the Android OS or viruses

      Damaged computer USB port

      It will not work to fix the port without the help of a specialist, but it is very easy to check it. If the computer does not recognize the smartphone, then you need to connect through a different USB port. It helped. It means the reason has been found, no. Let’s move on.

      Damaged USB cable

      A faulty cable is not always immediately visible. Very often, the charging wire can fail without obvious external signs. The reason for this is the low-quality devices that the market is teeming with.

      To test the functionality of the USB cable, just connect it to another computer, and for greater reliability, to another phone. If these actions did not give a result, then the wire needs to be replaced.

      Broken telephone jack

      If the phone was damaged by water, or its connector was subjected to mechanical damage, then perhaps this is the problem. Alas, if cleaning the socket does not work, then only replacing the damaged part will help.

      Incorrect connection settings

      In the device settings, you need to find the USB connection menu to the computer. In many Samsung models, it is located under the “Memory” “Properties” address. If by default there is a check mark next to using USB as a modem. Remove it, find the item “Media device” and activate it.

      Driver problems

      They are solved by installing drivers from the “native” disk, or by downloading them from the manufacturer’s official website.

      Also, the problem may lie in the power off of some ports on the computer. You can check this by going to the “Control Panel”, finding in it the item “Hardware and Sound” “Power supply” “Power”. Next, open the appropriate settings and click on changing additional parameters. In the menu that opens, open the USB parameters, and then the parameters for temporarily disabling the USB port. Change its value to “Forbidden” and activate the button “Apply”.

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