iPhone does not see wi-fi. The wi-fi icon is grayed out: what to do

How to fix an Apple iPhone XR that won’t connect to Wi-Fi [Troubleshooting guide]

This article discusses some standard procedures and common solutions for dealing with Wi-Fi connection error on your new Apple iPhone XR device. To find out what to do in case your new iPhone doesn’t connect to Wi-Fi properly, scroll down and read this post.

Before you go any further, if you found this post because you were trying to find a solution to your problem, try visiting our troubleshooting page, as we’ve already covered most common phone problems. We have already provided solutions to some of the problems reported by our readers, so try to find problems similar to yours and use our suggested solutions. If they don’t work for you and if you need more help, fill out our iPhone problem questionnaire and click “Submit”.

iPhone/iPad stopped connecting to Wi-Fi, reasons

Almost every problem described above can be solved by yourself. Let’s start troubleshooting from “simple” to complex”. The first thing to do is to reboot your iPhone/iPad and Wi-Fi router. Try turning on “Air Mode” for a few seconds. If that doesn’t work, keep looking.

Wi-Fi problems often occur after you change your network name or password. Check whether the phone (tablet) is in the range of wifi. Press: “Settings” “Wi-Fi” to make sure the device recognizes the network. To avoid manually connecting to Wi-Fi every time, just turn on “Auto-connect”.

The blue checkmark indicates that the device and the router “see” each other. If it is there, but the Internet does not work. the problem is in the Wi-Fi router settings. The cable may have just disconnected from it.

When iOS 13 comes out.3

Quite strange that Apple for almost three months can not fix the problem of Wi-Fi. Since the release of iOS 13 has already issued 8 updates, but the company has not been able to fix the failure completely. Anyway, from time to time the official Apple Technical Support forum keeps receiving new complaints from users who express their dissatisfaction with the update that took away their ability to connect to all routers, although before it was no problem at all.

However, we can assume that the work of Wi-Fi will be fixed in iOS 13.3. It should be released this week already. And since there are almost no functional innovations as part of the update, there is a good chance that it will focus on fixing bugs. After all, if Apple has decided to release a second-order update, of which there are no more than four during the year, it means that Cupertino really see the sense in its release and have prepared for it a number of significant innovations or fixes.

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Resetting network settings on the iPhone

Universal Solution. I advise to apply it for any problems with the Internet on iPhones and iPads.

Go to settings, under “Basic”. Next “Reset” and choose “Reset Network Settings.

After rebooting the device try to reconnect your phone to the wireless network with which you had problems before.

Update: trying to delete the VPN profile

Go to settings and go to “General”. “VPN”.

If there is a profile (or more than one). then uninstall them. You need to click on the (i) button, then on “Remove VPN”.

If nothing helps, I suggest you check how the other device will work with that network. Maybe the cause is on the access point side.

Reset the network.

Most of the network issues I’ve encountered have been fixed after resetting the network settings. Resetting these settings clears caches and clears DHCP settings and other network related information. To reset your network settings, open the Settings app and go to “Settings” “General” “Reset” and press “Reset Network Settings.

If you’ve enabled a VPN through the Settings app or app, try disabling the VPN to see if that solves the problem. You can disconnect the VPN through the Settings app and go to the VPN settings to disable the “Status” switch from “Connected” to “Not Connected”. If you can’t disable it, run the VPN app to temporarily disable the VPN to see if it solves the Wi-Fi problem on your iPhone or iPad.

Shock-proof iPhone case

Wi-Fi is there, but the Internet is not working

If you encounter a situation where your Wi-Fi network signal is strong, but your Internet connection isn’t working, check out these instructions.

On your iPhone or iPad (reboot, “forget network”, reset network settings, reflash)

Naturally, the first thing to do is to perform a full set of measures to fix a possible error in your iOS settings, moving down the list from the easiest to the hardest:

Turn off and turn on Wi-Fi in the Control Panel, reboot your device.

In case your iPhone or iPad isn’t connecting to the Wi-Fi network correctly, try “forgetting” the network. To do this, open the Settings app, go to the Wi-Fi section and click on the “i” next to the signal strength icon.

If that doesn’t help, perform a network reset. Go to: Settings → General → Reset and click on Reset Network Settings.

In some cases you can perform Repair Software procedure. The difference between Software Upgrade and Software Restore, as well as how to perform the process, is explained in detail in this article.

On the router

Reboot the router. As clichéd as it sounds, restarting your router can actually improve wireless networking on your iOS in some cases.

Change the encryption method (this is often the reason why iOS devices don’t want to connect to Wi-Fi).

Reset router to factory settings.

Folk remedies

However, if you have an old iPhone 3GS or iPhone 4 with a smashed screen and non-working home button, you can risk its health by performing one of the methods of temperature influence tested by thousands of users. Namely, heat your smartphone to a critical temperature with a hair dryer and then reboot, or vice versa, freeze your iPhone in the fridge (and this is no joke).

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Sometimes it gives a positive, but temporary effect and confirms the presence of hardware problems.

Contact a service center

If iPhone still refuses to connect to the Internet, it is highly probable that there is mechanical damage or a factory defect in the corresponding module. Such defect should not be corrected independently in house conditions and it is better to apply in a service center.


The easiest, most logical and fastest way to fix most temporary glitches in the device is to reboot it (turn it off and on). It is enough just to press the “Power” button and hold it for a few seconds till the “Power off” slider appears, and then you switch off the device. If the device is “frozen”, you should hold down the Power and Home buttons for 10-15 seconds to forcibly turn it off.

Usually after you turn it on, everything works great and you just need to click the Wi-Fi connection icon again.

The main reasons

To begin with, you need to understand what is the reason for not being able to connect to Wi-Fi network iPhone. There are several reasons for the appearance of this problem, among which we can highlight the following:

  • Problem with the update. Iphones regularly receive updates with new versions of the operating system. There are situations when the updated phone begins to have problems with the Internet. In this case you will either have to install an old version of the firmware or wait for a new update, which will fix bugs with Wi-Fi connection.
  • Incorrectly entered data for connection. It is no secret that in order to connect to Wi-Fi, the user needs to enter a password. If it is entered incorrectly, you will not be able to connect to the router. So it is necessary to enter your connection data correctly in order to avoid problems.
  • Malfunction of the router. If iPhone does not see Wi-Fi, it may be due to a problem with your router. It is recommended to try to connect to another network adapter. If you can use Wi-Fi network, then your home router is probably faulty.
  • Incorrect router settings. Before you can use Wi-Fi you need to configure the network equipment. This is very important for how well the wireless Internet will work. If the Wi-Fi connection on the iPhone does not work, then it is necessary to check the settings of the router and make sure that all is set correctly.
  • Using the power saving mode on your phone. When the battery is low, some users activate this mode to prevent the battery from draining too quickly. It is worth noting that due to the power-saving feature, Wi-Fi on your smartphone may be disconnected.

Another common reason for which the Internet can stop working is the phone’s damage. For example, if your cell phone falls heavily from a height, it may fail the network module responsible for receiving Wi-Fi signal.

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Reset your device: turn it off and then on again. This may be the best way to solve the problem. If not, then proceed to checking the password.

Incorrect password

The first time you connect to a password-protected network you will have to enter the password. If you enter it incorrectly the device will not be able to connect to the channel. To be able to re-enter your password, follow these steps:

    While in the device settings, go to the Wi-Fi block.

Reboot the router

Very often the reason is that the network distributed by the router is no longer working. This can happen for many reasons, for example, the router was overloaded by a large number of connected devices, or the signal is lost due to problems on the side of the operator providing Internet.

Ensure that the internet is working by trying to use it directly through your computer rather than through a router. If the connection is stable, reboot the router and try to reconnect to Wi-Fi from your mobile device.

Reset router settings

If rebooting the router does not fix the problem, it is worth trying to reset it to factory settings. It is necessary to perform only one action: to press the Reset button, usually located on the back of the router, for 10-15 seconds. Successful reset will let the router know it restarted automatically. After performing a reset, the network password will reset, and you’ll have to try connecting to Wi-Fi again from your phone.

Reset network settings

Your iPhone settings may have been corrupted. You can reset them to the factory settings without affecting the rest of the device’s settings, files, and applications:

    While in the device settings, select the “Basic” block.

Go to the “Reset” section, press the “Reset network settings” button

Wi-Fi module failure

The Wi-Fi module inside your iPhone is responsible for the signal reception. But it can be broken if the phone has been dropped or opened. The device will inform about the module failure by itself. the Wi-Fi icon will become grey in the settings. The only way to fix the module is to take the device to a specialized service, leaving the case to qualified professionals. Pay attention to the warranty period of your phone, it may not be expired yet, and you will be able to repair your iPhone for free. For more information about service centers, visit the official Apple website.

The phone may not connect to the Wi-Fi network due to an incorrectly entered password, confused network settings or router. The only reason you can’t fix it yourself is the breakage of the module that controls the Wi-Fi network.

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