They began to notice that with some calls on your iPhone you can’t hear the interlocutor? This problem is quite common among owners of Apple smartphones. Its cause can be either an iOS error or a malfunction or a dirty iPhone receiver. What to do in any of these cases was described in this instruction.
Check volume and connections
Initially, you need to check the basic settings. First, make sure that the volume level during a call is not set to the minimum value. During a call, adjust the volume using the control buttons. the volume indicator and its current status should be displayed on the screen.
Secondly, make sure that the headset is not connected to the iPhone, since there will be no sound in the receiver of the smartphone. Check that nothing is connected to the headphone jack or dock connector, or IPhone stuck in headset mode. In addition, go to the menu “Settings»→ Bluetooth and turn off Bluetooth.
Clean the receiver
The iPhone receiver may not work properly if it is dirty or clogged. Make sure that the receiver is not blocked by anything, such as a protective film or case, and also check if the receiver grille is clogged. In the latter case, it is necessary to clean it with a clean, dry brush with a soft bristle.
Advice! If you just purchased an iPhone, remove the plastic films from the smartphone panels.
Force reboot iPhone
Quite often, the problem with the poor performance of the iPhone receiver is due to a software error. Force restart the smartphone by holding the buttons Nutrition and Home (volume down button on iPhone 7/7 Plus) in order to reset errors.
An even more effective way to fix a software bug is to restore iPhone. For this:
Note: The current version of iTunes must be installed on your computer. You can update iTunes on Mac on the Updates tab in the Mac App Store, on Windows in the Help menu → Updates. If iTunes is not installed on your computer, you can download the latest version on Apple official website.
Step 1. Download the latest version of iOS for your iPhone on this site.
Step 2. Connect the iPhone to the computer, and then enter the smartphone into recovery mode. To do this, simultaneously hold down the buttons Home and Nutrition on the 10 Seconds, then release the Power button, but keep holding the button Home during 6-9 seconds. If you did everything correctly, iTunes will report the detection of the iPhone in recovery mode.
Note: putting iPhone 7 and iPhone 7 Plus into recovery mode is slightly different. Instead of the Home button, you must hold down the volume down button.
Step 3. Hold the key Shift and while holding it click “Reestablish“On iTunes. In the window that opens, select the previously downloaded firmware file.
Step 4. Confirm the start of the recovery procedure.
After the recovery is complete, perform the initial setup of the iPhone, and after that check whether the error with the incorrect operation of the receiver of the device has been fixed.
Contact a service center for help.
If none of the methods described above helped, in your case the problem is hardware. Only specialists of the service center will be able to solve it.
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