I have lost sound on my iPhone

What to do if I lost sound on my iPhone

If the iPhone has lost sound, it can be caused not only by software or hardware malfunctions, but even by the user’s inattention. So there is no need to immediately sound the alarm. the problem may well be solved on their own. Let’s consider all possible causes of sound loss on iPhone and troubleshooting in case of sound loss.

The sound during a call can disappear for a variety of reasons. from trivial oversight to serious problems. There are two main categories of faults that are the source of all the problems of any smartphone:

Before contacting the manufacturer for technical warranty and post-warranty service, you need to carefully inspect the phone and understand whether something can be done yourself without the intervention of specialists.

Software bugs

Faults of installed applications or of the operating system in operation are called software faults. Among them, the most common cause of malfunctioning of the device are:

  • Jailbreaking is a manual hack of iPhone, which is made in a third-party service center and leads to the malfunctioning of the OS and its components;
  • installation of unlicensed applications from third-party resources after hacking the smartphone. can seriously disrupt the system, cause malfunction of many components at once, not just the volume;
  • Incorrect settings that conflict with the default settings or options of any applications, including third-party apps;
  • Suspension of the system due to a factory defect or improper handling of the device.

Hardware malfunctions

This category of problems is caused by various damage to the body and internal components of the smartphone, both during factory assembly and during user use. The sound will be affected:

  • Moisture can cause not only the lack of sound, but also the failure of other important technical components of the iPhone;
  • blockage. dirt on the speakers and the microphone leads to the fact that the sound is heard poorly or not heard at all;
  • mechanical damage. if the contacts have come loose, the smartphone was dropped from a great height or suffered severe pressure, the internal components may be damaged and not work properly, this applies to both the speakers and the microphone.

Often the user can independently deal with minor damage or clogs, moisture. But even if everything is done correctly and the functionality is partially or fully restored, it is recommended to take your iPhone to be checked, because the problem may occur not immediately, but after a while.

Solution : restart the app.

If you are having sound problems on your iPhone only when you use apps, restart the app. Here’s how:

  • Press the Home button twice
  • You’ll see previews of apps you’ve used recently
  • Now swipe to the right to find the app you want to restart
  • Swipe up to close it
  • Go back to the home screen and start the app again.

@R.Swap the bottom of the iPhone XSmax

Today we do a common repair. Swap (replace) the bottom board on your iPhone XSmax.

A friendly service provided the unit to replace the bottom board, followed by tests of the donor board

The device would intermittently turn on, with no network, the sensor would not respond to touch.

With such a set of failures, as well as taking into account that the device before was drowned, was restored (quality of soldering and abundance of flux) and now is badly affected. at once halve (unsolder sandwich of boards). At the same time we are doing the same procedure on the donor board.

And prepare for the transplantation of the radio module, eeprom, WI-FI. in our case without NFCIt looked like a scratch. after dismantling the chip crumbled in two, as a result. NFC will not work with the client, leave the chip from the donor.

Dismantle chips from the old board, rebolling (rebuild solder pads) with the help of stencil and BGA paste. I prefer to physically swap the epromo.

And we put it on a donor board that was subjected to the same procedure.After restoring the contact group between the floors of the boards, having previously made measurements and surprised that the top is alive (the top board with the processor and memory)

Throw on preheat or big separator (@R.Fon)

Wait till it reaches optimal temperature, paste gets into balls. Solder board levels.

We do the measurements we’re interested in, everything’s normal. we put it in the carcass and turn it on

Device is switched on, after password entering we expect to see the message about data recovery (as native NFC chip is broken)

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Waiting for.After about ten minutes and check the appartement’s operability.

Completely all the functions are functional except NFC, and Face-ID (in our case the culprit is the broken main camera, and after its replacement everything will be ok)

We assemble the machine and hand it over to our colleagues.

How to turn off the “On the plane” mode

Another option that blocks the sound of incoming calls and messages is “In Plane. It is very different from the two previously discussed modes. In this case it is not the sound but the general network signal that is disabled. That is, the person who is calling your number will hear a notification that you are out of range.

Airplane mode is activated and deactivated by clicking on the airplane icon from the Control Panel. If the button lights up orange. it means that the mode is on, and the incoming calls will not come to the phone.

If you’re using your iPhone in combination with the Apple Watch Smartwatch, you can adjust the operation and deactivate modes from the wearable accessory’s screen.

Problem 2: iPhone 7 can’t hear callers, callers can’t hear (microphone stops working)

The iPhone 7 Plus suddenly had a lot of problems. I can’t hear when I call and people can’t hear me. And it doesn’t detect my headphones when plugged in, but it charges. I turned my phone off and when I turned it back on, it took about 10 minutes to reboot. It seemed to work, as I was able to make the call, but it wasn’t very clear. Some static. Then it stopped working again. I tried to record a voice memo and it wouldn’t let me. I tried to play a video I recorded yesterday and the sound was very strange. Sounded evil, lol. But I can watch videos on Netflix or. And no problem. I did an update and that didn’t help. I forcibly restarted my phone, and when I made a phone call, I heard it ring (all day at first), and then nothing. Tried again and without calling. Siri detects my voice. Oh, and I just tried to take a few pictures and it was very slow when I took it and then it came out blurry. I hate having to close the program and go back to it to get a snapshot, which took about 20 seconds. The last time I rebooted my phone, it took about 20 minutes to get back on, and it was pretty hot. Of course, my warranty went up to 1/22/18! Also, I can still use the microphone for text. What the hell is going on here?? It’s crazy. Danielle

Solution: hi Danielle. Based on the description of your problem and the troubleshooting you have tried, there are only two possible reasons why your phone does not work properly. All of these problems are either due to a content/application error, or a software error, or a hardware failure that causes an error in the system that causes other components and/or the operating system to behave as you describe.

We don’t have enough history of your device to help you answer why it’s not working properly at the moment. Typically, any smartphone can show problems with overall performance, such as the one you have now, after it has been physically damaged, exposed to water or extreme temperatures. If any of these things happened to your iPhone, you can expect all sorts of problems. Hardware problems, of course, cannot be solved by adjusting your iPhone‘s software. In this situation, you need to let Apple physically check your phone so they can assess whether it needs repair or replacement. Even if your device is out of warranty, we highly recommend that Apple allow repairs (since you will still pay for any repairs at independent service centers) so that you have confidence in its resolution.

If the device has never been physically abused or damaged, the problem may be due to a software error. To see if this is the case, try restoring it using an iTunes backup or an iCloud backup. Alternatively, you can also perform a factory reset.

How to restore your iPhone from a cloud backup

Apple has designed its iOS devices with the ability to restore from an iCloud backup or using iTunes. To restore your iPhone from an iCloud backup, you’ll need to erase all of its contents before you can restore it from a backup. Here’s how to do it:

  • Turn on your iPhone 7.
  • Wait for the Hello screen to appear. If you’ve already set up your device, you’ll need to wipe it before restoring from an iCloud backup.
  • Follow the instructions on the screen until you get to the Data screen apps.
  • In the apps On the Data screen, tap Restore from iCloud Backup.
  • Log in to iCloud using your Apple ID credentials.
  • Select a backup to use. You can refer to the date and size of each backup file, and then select the most appropriate. After selecting the backup file the transfer will start.
  • If a message appears requiring a newer version of iOS, follow the instructions on the screen to update. Otherwise, go to the next step.
  • When prompted, log in to your Apple ID account to restore apps and purchases. Otherwise, skip this step and log in later.
  • Wait for the progress bar to appear and complete. Completion may take some time, depending on the size of your backup and the speed of your network connection. The process will pause if you disconnect from Wi-Fi too early, and will resume after reconnecting.
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How to restore your iPhone using iTunes

With iTunes you have the ability to restore your iPhone X from a previous iOS backup or restore it to factory settings. Restore factory settings deletes iPhone settings and information stored in internal storage, and installs the latest version of iOS available for your device.

Given that you have already backed up your iPhone X, follow these steps to restore your device to its factory defaults in Tunes:

  • Connect your iPhone X to your computer using the included USB or Lightning cable.
  • Open iTunes on your computer.
  • When prompted, enter your device’s password or select the “Trust this computer” option on the iPhone screen.
  • Follow the on-screen instructions to proceed.
  • Select your iPhone X when it appears in iTunes.
  • Go to the “Summary” section in iTunes.
  • Click Restore [device] or Restore Backup in Settings, then locate and select your preferred backup to restore.
  • Click Restore again to confirm the action. iTunes will start wiping your device and install the latest iOS version for your iPhone. When prompted, enter the password for your encrypted backup.

How to restore your iPhone to factory settings

A general reset or factory reset erases all media files, data, and settings on your iPhone, so it is highly recommended that you back up your device information in advance. Here are the standard procedures for performing factory settings on your iPhone 7 phone:

The fourth solution: reset all settings on your iPhone SE.

Basic firmware updates can automatically override your phone’s current settings, depending on how it’s programmed. The thing is, not all devices are set up the same way as beta devices, and therefore other devices may encounter conflicts and errors. To rule it out, you can reset all settings on your iPhone to restore system settings to their original values, and then customize the settings and features you need. This will ensure that only the correct settings and features on your phone are selected and enabled/disabled. To reset all settings on your iPhone SE, follow these steps:

  • Tap “Settings” on the home screen.
  • Click General.
  • Scroll and press Reset.
  • Select the Reset all settings option.
  • When prompted, enter the device access code to continue.
  • Then click the option to confirm the system reset.
lost, sound, iphone

Your iPhone should automatically reboot after the reset is complete, but if it doesn’t, you need to manually start the iPhone to reboot. You can perform a software reset or a forced restart to apply the last changes you made and get everything working properly.

Causes of sound loss

Indeed, in most cases, the headphones or speaker on your iPhone do not work due to incorrect smartphone settings. Consider the most common causes:

Activated “Mute” mode

You may have accidentally flipped a switch on the left side of your iPhone. A red marker indicates that sound is muted. Your phone will play again if you flip the switch to the default position.

Incorrectly set the notifications

If your music or videos play without problems, but your phone is silent during calls, your notification settings are incorrect. It is easy to edit the parameters. go to the “Sounds” section and deactivate the “Change buttons” option. The bar above will let you set the volume you want. If you prefer to change the volume directly with your smartphone, activate “Change Buttons”.

Connected peripherals

You’ve lost audio on your iPhone after you’ve connected a Bluetooth speaker? Most likely, now the audio track is transmitted to it. Open the control panel and activate the “On Airplane” mode. This breaks the connection to your wireless devices. Next, you need to go to the Bluetooth section and turn it off or disconnect from the device that is broadcasting sound. The final chord. call the control to disable air mode.

A system failure has occurred

If your iPhone cannot see the headphones or does not play through the speaker, it is possible that your iOS system is malfunctioning. Reboot your mobile device. If rebooting did not help, it’s time to use the “heavy artillery”. try to restore the device. Backup to iCloud and get started!

Check the sound settings

It is possible that problems with the ringtone are due to incorrect sound settings. Open “Settings”, select the section “Sounds, tactile signals” and set the volume of the ringtone and notifications that suits you. Here you can also enable “Change Buttons,” which will allow you to adjust the volume of a tune using the volume button on the left side of the iPhone.

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Hardware reasons

Separately, we should consider a number of hardware malfunctions and problems faced by iPhone users.

They’re also quite common. But their problem is that it is not always possible to solve the situation by simply rebooting or changing settings.


When on iPhone the sound writes or the interlocutor hears you, but it is gone from your side, and you can not hear anything, you should suspect such an accessory as headphones.

lost, sound, iphone

This is relevant when there is sound in the speaker, but when you connect headphones the user notices that the sound is lost. It’s not the iPhone, it’s the headset. Good or bad. judge for yourself.

It is quite easy to check if the headphones are to blame. Plug in another headset to your iPhone, and see if the situation has changed. If there is sound in other headphones, then you just need to replace the headset. Lack of sound in any plug-in headphones indicates a rather serious hardware malfunction of the smartphone. It is possible that the socket has failed.

Water and Moisture

Quite a common phenomenon is the banal ingress of water into a smart Apple phone. Sometimes the user gets into the rain, accidentally drops the device into the water, or forgets to take it out of his. while in a room with a very high level of humidity (sauna, bath, etc.).).

Most often as a result of moisture affects the chip, as well as the headphone jack. These places are covered with traces of oxidation. It is possible that due to oxidation and shorting of some contacts, the apple smartphone seems as if headphones are inserted in the jack. Because of this, the device does not play sounds in normal mode.

To combat the effects of flooding, you can use the old grandfather’s method of simply putting the device in a bowl of rice for a while. Or on the radiator, putting between the radiator and the smartphone a soft cloth folded in several layers.

Some people start blowing the smartphone from all sides with a hair dryer. But it is potentially dangerous, because the excessive hot air can destroy the glue, and lead to the melting of some contacts, cracks on the glass, etc. And that is why you should warm the iPhone very carefully, avoiding the impact of high temperatures.

lost, sound, iphone

If oxidation and rust formation can not be avoided, then you have to disassemble the phone, and clean it manually. It is better to entrust such work to professionals.

Alas, but when you sink your iPhone, especially older models, it is not always possible to restore them.


There is another quite trivial, but at the same time very common reason for the loss of sound. This is due to clogging of the jacks for headphones and charger.

Relevant for those who carry the phone in a bag with all sorts of junk, or in a where all sorts of garbage gets in parallel. As a result, over time, the jack gets clogged, and the sound is partially or completely lost.

The problem is solved quite simply. You only need to get rid of the small debris that clogs the sockets. But it must be done very carefully, so as not to break or damage anything. You shouldn’t pick there with a metal object.

Mechanical damage

One of the most unpleasant faults is rightly considered a mechanical breakage of the speaker. You can hit it with an object in your bag or Or it will become a consequence of dropping the phone on the floor.

The main problem and unpleasantness of mechanical failure is that you can’t do without replacing a component. This is the only way you can restore the sound on your iPhone. And the procedures associated with the repair and maintenance of smartphones manufactured by Apple, quite expensive and not accessible to everyone.

Loss of sound on the Apple iPhone phones is not uncommon at all. That said, there are a huge variety of reasons why this can happen.

The iPhone owner’s sequence of actions will be the same. First you have to rule out the most innocuous causes, find out if there is a problem, and try to fix it. Whether you do it yourself or with the help of a service center is a secondary issue.

Do not drop your iPhone, update it in time and do not try to hack it. You will only make things worse for yourself and your smart device.

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