How To Update Huawei Mobile Services

Huawei privacy policy

Huawei Device Co., Ltd. and its affiliates around the world (hereinafter collectively referred to as “Huawei” or “Company”) respect data privacy and take all necessary measures to protect your personal information. Before providing your personal or confidential data to Huawei, carefully read this privacy policy and accept its provisions (hereinafter referred to as "this Policy").

This Policy provides the following information:
1. How Huawei uses your personal data.
2. How Huawei uses cookies and related technologies.
3. How Huawei discloses your personal information.
4. How to check, update or change your personal data.
5. How Huawei Protects Your Personal Data.
6. How Huawei treats personal data of children.
7. Third party service providers.
8. How is the transfer of your personal data at the international level.
9. Updating the information contained in this Policy.
10. International users.
11. Contact information of Huawei.

It should be noted that this privacy policy applies exclusively to Huawei’s consumer electronic products: mobile phones, smartphones, tablets, home devices, modems, PC applications, tools and software, websites and services that contain the text of this Policies, or that link to it.

This policy describes Huawei’s main strategy for processing and protecting personal and confidential data, but one policy cannot deal with all issues and problems associated with data processing. In addition to this Policy, Huawei will provide its customers with additional information regarding a specific product or service in which it will notify the user about the processing of his personal data for specific purposes. It is recommended that you read the provisions of this Policy and the specified additional information to understand the measures taken by Huawei to protect personal and confidential information.

1. How Huawei uses your personal data

Personal data is information that, independently or together with other information, can be used to identify you and which is collected in the course of using Huawei products or services. This may be the name, date of birth, address, passport number or other identification document, phone number, account number, photo, as well as the time and place of use of the above products or services by the specified person. Huawei collects and uses your personal data solely for the purposes described in this Policy. The following are examples of personal data that Huawei may collect, as well as the purposes for which this data will be used:
1.1 What personal data does Huawei collect

Huawei may collect various types of personal data, for example, your name, profile photo, phone number, email address. mail, age and location. The following are some examples of the types of personal data that Huawei may collect.

(a) Information that you provide personally. Some company services allow the user to create accounts or profiles. When creating an account, Huawei may ask you to provide the necessary information: email address mail, shipping address, phone number, product information, purchase time and payment method. If you use Huawei services to send data to your friends, you will need to provide contact information for your friends, for example, name, profile photo, phone number and email address. mail. Some services of the company offer communication and information transfer services to other people. All information transmitted during communication sessions will be processed using all necessary security measures. In the event of a malfunction on the device or an error in the application, you can send data about such a malfunction or error to Huawei.

(b) Information about your use of company services. Huawei may collect system data or application data from your device, including the device name, system and application version, language and region settings, device version, device identification number (IMEI, ESN, MEID and SN), and the geographical location of your device (for example, the identifier of the zone in which your device is located), the network identifier of your operator (PLMN), information about working with applications, the IP address that is used to access the Internet. Huawei may also collect system log data, for example, the time and duration of the use of services, search queries that you send through these services, and information stored in cookies configured on your device.

(c) Information from third-party sources. Huawei may receive information about you from publicly available or commercially available sources not prohibited by law. Huawei can also receive information about you from social networks, for example, when you register on the company’s website using your Facebook or Twitter account for these purposes.

1.2 How Huawei uses your personal data

(b) to contact you, to send you information about products and services that may interest you, to send you an invitation to participate in promotions and surveys with your consent, or to send advertising information with your direct consent; if you do not want to receive such information, you can unsubscribe at any time;

(c) to inform you of available updates for your device or for applications installed on it, as well as to perform updates;

(d) to provide you with personalized content based on your preferences, as well as to activate after-sales services;

(e) to conduct an internal audit, data analysis and research in order to improve the quality of the company’s products and services;

(f) to analyze the performance of the company and its market share;

(g) to improve the quality of customer service and ensure the quality and reliability of the services provided;

(h) to perform troubleshooting in the event that you receive information about errors;

(i) to synchronize, send, and store the data that you upload or download and the data that is necessary to complete the upload and download;

(j) to optimize company programs aimed at preventing losses and protecting against fraud.

1.3 Location Based Services

When you use location-based services, for example, when you use the search, navigation, weather information at a specific location, Huawei may collect, use and process the location data (accurate and approximate) of your device in order to provide the above services. The information collected may include identification numbers (IMEI, ESN, MEID and SN), the type and model of your device, real-time location information of your device (including GPS satellite data, Wi-Fi networks, or your carrier’s base station identification number). Huawei collects location data to optimize location-based services.

When using each location-based service, a request to enable the location service will appear on the device’s screen. If you do not want to provide data about your location, turn off the location service on your device. For more information about how to disable location-based services, ask your operator or provider of this service.

1.4 Collection and use of non-personal information

“Non-personal information” is information that cannot be used to establish the identity of a particular person. Huawei may collect aggregated statistics, such as the number of visitors to the company’s website. Huawei collects such information in order to gain an idea of ​​how users use the company’s website, products or services. In this way, Huawei can optimize and improve its services. Huawei may, at its discretion, collect, use, transmit or disclose non-personal information for other purposes.

Huawei is taking all possible measures for the separate storage and independent use of personal data and non-personal information. In the case of combining personal data with non-personal information, the information received will be considered confidential and processed as personal data until it is shared.

Video: How To Update Huawei Mobile Services


2. How Huawei Uses Cookies and Related Technologies

2.1 Cookies

To ensure the proper functioning of its websites, the company may periodically place small amounts of data (cookies) on your PC or mobile device. A cookie is a simple text file stored on your PC or mobile device by a website server, and only this server can extract or read the contents of such a cookie. Each cookie is unique and contains information specific to your web browser or mobile application only. Such a file contains certain information: identifier, website name, several numbers and symbols. Using cookies, websites store data such as your personal settings or the contents of your shopping basket.

Most websites use cookies to improve the quality of service. they “remember” information about you either during your visit (“session cookies”) or during repeated visits (“persistent cookies”). Cookies allow the website to remember your settings: language, font size, other personal settings for the appearance of the website on a PC or mobile device, so you do not have to configure the website every time you visit it. If the website does not use cookies, then each time you open a new page of this website you will be perceived as a new visitor. For example, when you enter your registration information and go to another page, the website does not recognize you as an already registered user.

Huawei uses cookies exclusively for the purposes described in this document. You can manage or delete cookies. For more information, see AboutCookies.org. You can delete all cookies from your PC, as well as configure most browsers to block the placement of cookies on your PC. In this case, you will have to manually set personal settings each time you visit the websites of Huawei. To see instructions for changing your browser settings, go to:,,, and.

2.2 Web beacons and pixel tags

In addition to cookies, a company can use web beacons and pixel tags. Usually, emails sent to you by Huawei contain links linked to specific content on the Huawei website. Link tracking allows Huawei to explore your preferences in products and services and improve customer service. A web beacon is a small graphic file that is hosted on a website or in an email. Pixel tags are a specific messaging format that allows a company to track the opening of letters. If you do not want these technologies to be applied to you, unsubscribe from the company’s electronic newsletter.

2.3 Do Not Follow Me Feature

Most web browsers have a Do Not Follow Me function that sends Do Not Track signals to websites that a user opens. Currently, members of leading Internet standardization organizations have not agreed on what actions websites should take when they receive such signals. However, Huawei is sympathetic to the setting of the Do Not Follow Me function in your browser.

3. How Huawei discloses personal information

Huawei will not sell your personal data to third parties. However, Huawei may disclose your personal information in the following situations:

3.1 Disclosure with your express consent. With your consent, Huawei may provide your personal data with the persons you choose and the method you choose.

3.2 Disclosure to Huawei affiliates. Huawei may share your personal information with its affiliates. According to the provisions of this Policy, the minimum required amount of information will be disclosed.

3.3 Disclosure to authorized partners (hereinafter referred to as "Company Partners") Huawei may involve its Partners in the provision of certain services. In this regard, Huawei will provide its Partners with your personal data in order to improve the quality of service and user satisfaction. For example, if you decide to purchase Huawei products via the Internet, Huawei will have to provide your personal data to logisticians to ensure the delivery of the purchased products or to Partners of the company to provide customer support services. The processing of your personal data is carried out for the specified, explicit purposes that do not contradict the law, and the amount of data is limited to the amount minimally necessary to achieve the intended goals. Huawei prohibits its subsidiaries or Partners from using the provided personal data for other purposes.

3.4 Disclosure of your personal data in accordance with the requirements of the law or the competent authority. Huawei may disclose your personal data in the circumstances required by law, in the course of legal proceedings, litigation, at the request of government departments and government bodies. In some jurisdictions, your personal data may also be shared with parties involved in the reorganization or merger of Huawei or its liquidation as a result of bankruptcy. Huawei may also disclose your information in justifiably necessary situations, including ensuring compliance with the terms of use and protecting the company’s customers.

4 How to check, update or change your personal data

According to Huawei’s policies, you can change or delete your personal data at any time, such as your account’s registration data. In this regard, you ensure the accuracy of the personal data provided. Huawei will do everything possible to maintain the accuracy, completeness and relevance of your personal data.

Except as provided by law, you have the right to access your personal data. Huawei will abide by certain privacy policies and data access rights in certain countries and jurisdictions. To gain access to your personal data, send us a request for access in an email to consumer_privacy@huawei.com. The request must be sent in writing for security reasons.

In addition, you have the right to delete or make changes to your personal data held by the company. At your request and in accordance with your instructions, Huawei will delete your personal data or make changes to it. To do this, send an email to consumer_privacy@huawei.com. However, Huawei may refuse to process requests to modify or delete personal data if it considers it to be malicious, inappropriate or contrary to law.

5 How Huawei Protects Your Personal Data

Huawei takes the privacy of its customers very seriously. Huawei complies with industry standards for protecting your personal data from unauthorized access, disclosure, use, alteration, damage or loss. Huawei takes reasonable practical measures to protect your personal data, for example: the company uses encryption algorithms to protect data privacy; The company uses reliable mechanisms to protect data from malicious attacks; the company uses visit control mechanisms that provide access to personal data only to authorized personnel; the company guarantees that its employees understand the importance of protecting personal data, for this the company conducts special trainings to protect personal information.

Huawei limits the amount of personal data required and the time it takes to process and store it. Huawei stores your personal data for the time necessary to fulfill the goals described in this Policy, and does not store them longer than the necessary time, unless the law establishes a different period for storing personal data. Despite the fact that Huawei takes all reasonable measures to protect your personal data, no protection can be 100% perfect and reliable.

6 How Huawei treats children’s personal data

The company’s products, websites and services are primarily aimed at adults. Children are not allowed to create their own user accounts without the consent of their parents or guardians. The collection of personal data of children is carried out in accordance with the requirements of the law and with the consent of the parents, the data obtained is used and disclosed in the framework permitted by law, with the consent of the parents, in compliance with local laws and regulations and with the protection of the child. Although the definition of “child” may vary depending on applicable laws and local cultural traditions, Huawei considers the child to be a person under 13 years old.

In the event that a child’s personal data is collected without the prior consent of his parent or guardian, Huawei will take measures to remove such information as soon as possible.

7 Third Party Service Providers

To improve website performance and user satisfaction, Huawei websites and services may contain content and hyperlinks to third-party websites and products (hereinafter referred to as “Third Parties”). Huawei does not control the work of such Third Parties, therefore, the user makes the decision to click on their hyperlinks or familiarize themselves with their content, as well as use their products and services.

Huawei does not control the measures taken by Third Parties to protect personal and confidential data, and these measures are not governed by the provisions of this Policy. When providing personal data, read the Third Party Policies for the Protection of Personal and Confidential Information.

8 How is your personal data transferred internationally?

Huawei products and services may be provided through resources and servers located in different countries and regions of the world. Consequently, your personal data may be transferred across international borders outside the country in which you use Huawei products and services. These countries may not have laws that protect your personal data, or their laws for protecting information may differ from the laws in your country. In these cases, Huawei guarantees the same level of protection for your data and adequate protection of your personal data in accordance with applicable laws and regulations. For example, Huawei may rely on your consent to transfer your data abroad or take security measures, such as anonymizing the data before sending it abroad. By sending an email to mobile.ru@huawei.com, you consent to the cross-border transfer of your personal data.

9 Updating the information contained in this privacy policy

How To Update Huawei Mobile Services

Huawei reserves the right to periodically update or amend this Policy. Huawei will notify you of changes through various communication channels. If you make changes to the company’s privacy policy, a modified version will be published on the company’s website (http://consumer.huawei.com). Huawei may also send you a separate notice (such as an electronic notice) informing you of changes to the company’s privacy policy.

10 international users

11 Huawei Contact Information

Send all questions, comments or suggestions by e-mail to consumer_privacy@huawei.com or send them to the company office in your country. For a list of Huawei offices and representative offices, see the website:
http://www.huawei.com/en/contact-us

Important information! The text of the Huawei privacy policy in the language of your country may differ from the version in the original language in accordance with the requirements of local laws and in connection with the peculiarities of transmitting language information. In this case, the text of this Policy in the language of your country will prevail.

Last update date: september 2016
Copyright © Huawei Device Co., Ltd. 2016. All rights reserved.