Apps are missing on your Samsung TV

Why does Wink not work on a Smart TV

The Wink app became the final product formed from the digital TV service. The portal can only be used in Russia. Since it is still quite young and has a lot of raw technical developments, users sometimes have glitches, preventing viewing. Let’s look at why Wink doesn’t work on your TV, and how to reanimate the portal from Rostelecom on your own. All methods are fairly simple and do not require special technical skills.

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Wink multimedia movie service is installed by many device users and continues to gain popularity. Its arsenal includes a variety of video content that can satisfy viewers with different taste preferences. These are movies, serials, TV shows, and cartoons. But it doesn’t always work without fail. The portal has been launched relatively recently, so some options still need to be finalized.

The developers regularly upgrade the functionality of the multimedia platform. We hope that soon the application errors will become a thing of the past. The main problems of the film portal users name the inaccessibility of some options, slow, glitchy loading or complete failure.

How to add applications to the Samsung Smart TV

TizenOS is Samsung’s exclusive operating system for Samsung watches and TVs. The OS was also introduced on smartphones, but it can’t be compared to Android OS. Samsung TV OS does not support Play Store, which means it will be difficult for you to install apps on your Samsung Smart TV. But the Samsung Smart TV OS has improved significantly, and now it even allows you to install third-party apps on your Samsung Smart TV. So, let’s start with the first way to download apps to your Samsung Smart TV.

Samsung TVs, like their mobile devices, have their own app store. While on mobile devices it’s known as the Galaxy Store, on TVs it’s simply called apps. You can directly install apps on your Samsung Smart TV from the app store. Read the instructions to learn how to add apps to your Samsung TV.

  • Turn on your Samsung TV and make sure it is connected to Wi-Fi.
  • On the Samsung TV remote control, press the home button.
  • The menu will now appear, just go to APPLICATIONS.
  • Once you’re in the App section, select the search bar.
  • Find the app you want to install and click the install button to start downloading.
  • After downloading the app, simply press the home button and navigate to the app to start using it on your Samsung TV.
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And that’s one way to add apps to your Samsung Smart TV. Now, if you can’t find the app in the Samsung app store, try other methods.

Even after performing a factory reset, the TV still won’t connect to your Wi-Fi network, it might be time to call Support and send the TV to a service center if the warranty hasn’t expired yet. If not, it may be time to use an Ethernet cable as the primary source of your TV’s Internet connection. We hope this guide has helped you troubleshoot Wi-Fi connectivity issues on your Samsung TV.

If you’ve ever had this problem before, what method did you use, and if it’s not mentioned here, let us know about it in the Комментарии и мнения владельцев below.

Change the address of DNS server

In addition to your ISP, the problem could be with your DNS server. To check this, change the DNS-server address in your TV.

Select “General” if your TV has one. If there is no such item, go to the next step.

Make sure you have Internet access.

Tap on “DNS Settings” and select “Enter Manually”.

Select the “DNS Server” field and type in 8.8.8.8 or 208.67.222.222. Press “Done”, then the “Back” button.

After saving the settings, make sure the TV is connected to the Internet.

Reboot the TV and check the application after the reboot.

If the app works, then there is nothing wrong with your TV, so keep using it. If the application does not work, proceed to the following recommendation.

Remote control doesn’t work

Lack of response from the remote control can be caused by various factors.

First, check the batteries on the other equipment to see if they work. They may be broken and you need to replace them with new ones. If batteries have low capacity, buttons of remote control can be not immediately responsive to pressing, due to which the user begins to suspect that the remote control is inoperative.

You can also check if the remote control works with the camera on your smartphone. Each device has an infrared sensor that gives the command signal. You must place the remote control with the indicator up over the camera and try to press the buttons. If there is a signal, you can immediately see it on the display. the sensor lights up.

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If there’s no signal, then the remote isn’t working. it needs to be repaired or replaced.

In most cases when a Samsung Smart TV hangs and the remote control does not respond the reason is the remote control. Take it to the service center, where experts will quickly help solve the problem.

Causes of why IVI lags and tips for solving the problem

Before you curse the application you need to check if all the factors that influence the online cinema work are functioning properly.

  • Reboot your TV. Everything in the world sometimes glitches and stalls because of fatigue, both people and equipment. Your TV probably just needs a spiritual reset. Unplug it for a few minutes.
  • Check your internet connection. Sometimes the solution can be very simple. Try to unplug the router from the socket for a minute, and then re-enter the application. If IVI still lags, then change the IP address from which you run the application. As an alternative, try your tablet or other mobile device.
  • Change the address of your DNS server. Sounds scary but sometimes it works.
  • Reset all the settings of your TV to their defaults. The procedure will not affect the firmware of the TV, but there is a nuance: all the channels that you configured earlier are automatically deleted, so this method is recommended only as a last resort. This procedure is done differently for different brands. For Samsung you need to first make sure that your TV has a certificate for servicing in Russia. Otherwise Smart Hub will be blocked. To check this, just take a look at the sticker they put on your TV at the factory: the correct device code ends in XRU, and also has a special EAC icon.
  • Reinstall the app itself. Uninstall and re-download IVI. To do this, go to the gallery of applications, enter into the search engine IVI and download the service. Each brand of TV receiver has its own app store:
  • Google Play on Android TV
  • Smart and Samsung Apps on Samsung
  • Premium app on LG
  • Toshiba Places on Toshiba
  • Smart TV and App Gallery for Philips
  • Opera TV Store on Sony
  • Update your TV firmware. It is quite possible that you can not enjoy watching movies, watching in front of your eyes perpetually hanging picture because of the technical characteristics of the model of your TV. Unfortunately, there’s rarely anything you can do about it. However, there is still one solution. Your device firmware is probably old and just can’t keep up with the app. If so, check your TV for the latest updates.
  • Finally, one of the most effective means to get the cranky service working: a Smart Hub reset. This operation deletes all downloaded applications and their data and reinstalls the factory ones, but eliminates possible errors.
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Reset your Smart Hub settings

Another way to fix the problem is to reset the Smart Hub. the service through which you can access all the additional functions of your smart device: applications, store, browser, search. Its resetting will allow you to delete unused applications, unnecessary files, clear the memory.

It is important to find the factory label on the back of the TV and make sure the device is certified in our country before resetting. If the device is not made for Russia, it can be blocked.

To reset your Samsung Smart TVs, go to “Settings. “Support.”. Then select “Self-diagnosis” button and click on “Smart Hub Reset”. To use this function, you need to enter the pin code. If you have not changed it, the default code is 0000.

The reset will take some time, when it is finished you need to go to the home screen, click on the Apps store. Then information about the initial settings of the application will appear on the screen, press “Ok” button. Accept the terms of the user agreement, downloading of all add-ons will start immediately. The download time depends on the speed of the Internet.

Checking the router

If TV does not see the signal, which is distributed by the router, then the reasons for this may be in the settings of the router. To fix the problem, proceed as follows:

In the router settings it is also recommended to check the security. If the function of recognizing clients by MAC-address is on, it should be switched off. How to do this depends on the brand of router.

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To find out the MAC address of the TV, you need:

  • go to the “Installation” section;
  • Select the “Manual network settings” column;
  • Go to the “View Network Settings” subsection;
  • Click on the “Start” caption.

For LG TV do the following manipulations:

Moving the router

If the TV cannot connect to the Internet, it may be because the router is in the wrong location. It is recommended to place the router closer to the receiver. You should also install the device in such a way that there are no obstacles for signal transmission between the devices.

Solution Uninstall and reinstall the application

[adace-ad There is an option to remove the application, so that after rebooting the TV, the system will automatically download the new version. To do this, go to “Settings”. “Applications” (depending on the model, the path may be different)

Find YouTube there and try to remove it:

There are two disadvantages of this method: you may need root access to uninstall the system application (and YouTube is like that by default); secondly, the version of the application may not be the latest one installed, but it will work at least

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